Ticket information

2021 Salzburg Festival

Ticket orders

The federal government has announced further opening steps, so that the Salzburg Festival can take place without capacity restrictions.
The available tickets can be booked online again from now on. Already bought tickets and the placement remain valid.

Direct sales from now on:
SALZBURGER FESTSPIELE SHOP • TICKETS
Daily from 09:30 a.m. – 8:00 p.m.
Hofstallgasse 1, 5020 Salzburg

Instructions e-Tickets

Information and instructions on e-Tickets (print@home tickets) and personalisation of your admission tickets can be found here

Prevention Measures

Ticket Office

Our top priorities are service and consultation. Our friendly team is happy to guide you through your ticket order, your ticket purchase and any other questions concerning your festival visit or ticketing information. Use our phone services, send us an e-mail or book your preferred seat online.

Opening hours:
daily 10 a.m. – 6 p.m.

Herbert-von-Karajan-Platz 11
5020 Salzburg, Austria
Tel. +43 662 8045 500
Fax +43 662 8045 555
info@salzburgfestival.at

Christoph Engel, MAS
Director Sales
Margit Kudielka
Employee Ticket Office
Mag. Johanna Leiner
Employee Ticket Office
Mag. Anita Linnemayer
Employee Ticket Office
Aurélie Mayer-Musah
Employee Ticket Office
Dr. Norma Meiringer
Employee Ticket Office
Mag. Claudia Reisecker
Employee Ticket Office
Bernadette Salzmann, LL.M.
Employee Ticket Office
Barbara Wallner
Employee Ticket Office
Bernadette Zauner
Employee Ticket Office
Ticketing Information

Questions & Answers

How do I book tickets?
As of now, all available tickets can be booked online: Tickets Salzburg Festival 2021 It is also possible to buy your tickets:

SALZBURGER FESTSPIELE SHOP • TICKETS

Daily from 09:30 a.m. - 8:00 p.m. Hofstallgasse 1, 5020 Salzburg

May I pass my tickets?
Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. In case the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since Jedermann performances on Domplatz (Cathedral Square) are openair performances, a weather risk cannot be excluded. In the event of rain or an uncertain weather situation (e.g. heavy rain or thunderstorms), the performance may be moved to the Grosses Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Grosses Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the Jedermann in the Grosses Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Is Jedermann performed on the Domplatz (Cathedral Square) irrespective of the weather?
Since Jedermann performances on Domplatz (Cathedral Square) are openair performances, a weather risk cannot be excluded. In the event of rain or an uncertain weather situation (e.g. heavy rain or thunderstorms), the performance may be moved to the Grosses Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Grosses Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the Jedermann in the Grosses Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.
What do I need to know about the placement at the venues?
Seats are allocated in accordance with the legal framework. The allocated seats must be strictly adhered to. However, the Salzburg Festival reserves the right to provide seats within the same category other than those listed on the ticket for organisational reasons. Instructions of the hall staff must also be followed. When ordering a wheelchair seat, it must be announced whether a seat for the accompanying person is required in the immediate vicinity. Detailed information on all wheelchair spaces in the individual venues is available at www.salzburgerfestspiele.at/en/accessibility.
Does the FFP2 mask requirement also apply at Domplatz?
From now on, wearing an FFP2 mask is compulsory for every visitor aged 14 and over in all venues (also applies at Domplatz). For children from 6 to 14 years, the wearing of a mouth-nose protection is mandatory.
What happens if I am not allowed to leave the country / am infected with Covid / am in quarantine?
If attendance at the performance is impossible due to measures taken in connection with the Covid 19 pandemic, the ticket price will be refunded upon presentation of appropriate proof.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. In case the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since Jedermann performances on Domplatz (Cathedral Square) are openair performances, a weather risk cannot be excluded. In the event of rain or an uncertain weather situation (e.g. heavy rain or thunderstorms), the performance may be moved to the Grosses Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Grosses Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the Jedermann in the Grosses Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Can I return or change my booked tickets?
Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. Ticket returns are only possible for sold out performances for resale on commission; a 15 % commission fee (club members 10 %, sponsors free of charge) applies. For this purpose, only for printed tickets these original tickets must be presented. The Salzburg Festival does not guarantee the resale of returned tickets.
If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (in the case of several performances, after the day of the last performance for which tickets have been accepted for resale on commission).
It is the customer’s responsibility to check the information on his/her tickets immediately after receipt. In the event of any errors, the ticket office must be contacted immediately.
Where can I find information on the Coronavirus?
How to protect yourself and others, what you should know and what to do in a case of emergency you find on the coronavirus information site of the Austrian Government.

The State of Salzburg has established a website especially for this issue.

Prevention measures set by the Salzburg Festival can be found on this site: Info Coronavirus.

General information on the coronavirus in Austria:
Austrian Agency for Health and Food Safety Österreichisches Sozialministerium (in German only)
Are there currently cases of the coronavirus in Salzburg?
Current information on the spread of the coronavirus in Salzburg can be found on the website of Land Salzburg: Coronavirus Salzburg (in German only)
Can I travel to Salzburg?
Please note the travel regulations of the Federal Ministry. Learn more here.
Are there restrictions on public life in Salzburg and the State of Salzburg?
Measures to prevent the spread of the coronavirus affect the public life in Austria. More Information: https://www.sozialministerium.at/en.html
What should I do if I suspect I may be infected?
Should you seriously suspect that you or someone in your close proximity might be infected and you are within Austria, please immediately contact the Health Services by calling the number 1450. Please make sure to make initial contact only by phone.

Outside of Austria, please contact the local health authorities.
How can I protect myself from infection?
The links below offer an overview of how to prevent infection with the coronavirus:

Austrian Government on coronavirus prevention

World Health Organization advice for the public

Die Gesundheitsnummer (in German only)
How do I book tickets?
As of now, all available tickets can be booked online: Tickets Salzburg Festival 2021 It is also possible to buy your tickets:

SALZBURGER FESTSPIELE SHOP • TICKETS

Daily from 09:30 a.m. - 8:00 p.m. Hofstallgasse 1, 5020 Salzburg

How do I receive my tickets?
E-tickets will be delivered free of charge by e-mail or online on www.salzburgfestival.at at ‘My Festival’. Printed tickets will be sent in any case by registered mail for a fee (in the case of sponsors, after receipt of payment of the sponsorship fee). The fee for printed tickets per invoice is € 6.– for Austria, € 7.– for Germany and € 12.– for other countries. From four weeks before the first performance booked, there is only the possibility to pick up the printed tickets on site or to book them as an e-ticket.
Personalisation of admission tickets
In order to enable rapid tracing in the event of suspected infection, tickets for Salzburg Festival are personalised without exception and the surname and first name of the ticket buyer are printed on the ticket. Should it be necessary in connection with COVID-19 to contact the authorities, phone number and e-mail address (if available) must be declared when purchasing. Only the person named on the ticket including the accompanying persons are entitled to admission to the event. The identity card must be presented unsolicited to Festival ticket staff.
How can tickets be repersonalized?
It is not necessary to re-personalize valid tickets if the name printed on the ticket corre-sponds to one of the visitors. A re-personalization of both tickets is only possible in exceptional cases for a fee of € 15.- directly through the ticket office of the Salzburg Festival.
What to do if my ticket order was not successful?
Ticket availability is subject to a dynamic process and can therefore change constantly. For sold-out performances, we offer our customers the opportunity to return their already purchased tickets to the ticket office for a commissioned resale. These commission tickets are immediately up for sale. Please inform yourself about our current ticket offers.
Where can I find the list of available tickets?
Please consult the online programme and set the filter to 'available tickets' and set the price range filter according to your suitable price range. The performances corresponding to the filter criteria are then displayed.
How can I pay the bill for my tickets?
f a new offer is accepted, the credit balance of the already paid original invoices is transferred. Unpaid new invoices are to be paid upon receipt, specifying the payment reference, within the specified payment period. Salzburg Festival accepts the following credit cards: Master Card, American Express, Diners Club, Visa, JCB. Payment by bank transfer (charges to be paid by the purchaser) and cash payment as well as payment by bank card (Maestro) on site are also possible. From three weeks before the event date, only payment by credit card or cash / ATM payment on site is possible.
Do I have to purchase tickets in a package?
No. All tickets can be ordered individually and purchased depending on availability. However, you have the option of purchasing thematic and chronological subscriptions for both the summer and Whitsun festival depending on availability.
Are discounted tickets for children and teenagers available?
Discounted tickets for children, adolescents and young adults under the age of 27 (birthday cutoff: June 30) are available for selected performances. Learn more

If you have previously purchased youth tickets or you have shown your interest, we will have your information on file and the information will be sent to you automatically. Otherwise, please send us your details (name, address, e-mail, date of birth) to  info@salzburgfestival.at

In addition, as a member of the "Jungen Freunde", you can purchase tickets at discounted prices.

Is there a discount for holders of the ‘Kulturpass’?
The Salzburg Festival offers holders of the 'Kulturpass' the opportunity to attend selected dress rehearsals. Detailed information can be found at  http://www.hungeraufkunstundkultur.at/salzburg    
Are there any cheap last-minute tickets available right before the start of a performance?
The Salzburg Festival offers no special last-minute discounts.
What information is important to me as a wheelchair user?
All of our venues are equipped with places for wheelchair users as well as one accompanying person. When ordering your ticket, please indicate your request for a wheelchair place as well as whether or not you require a seat for an accompanying person in your immediate vicinity. For detailed information on all wheelchair spaces in the individual venues, please visit www.salzburgerfestspiele.at/en/rollstuhlplaetze.

 		
Are there print@home- / e-tickets?
Yes. E-tickets will be delivered free of charge by e-mail or online on www.salzburgfestival.at at ‘My Festival’. From four weeks before the first performance booked, there is only the possibility to pick up the printed tickets on site or to book them as an e-ticket. Click here for instructions on E-tickets and their personalization.
How can I personalise my print@home ticket / e-ticket ?
Learn in this easy to use step-by-step instruction how to personalise your e-ticket (print@home ticket) for the Salzburg Festival: Instruction e-ticket personalisation
Can I purchase a voucher for a specific performance?
Vouchers can be purchased with a value specified by the customer, but these do not guarantee the allocation for specific performances. The voucher can be redeemed with all available tickets of the Salzburg Festival, which includes the Whitsun and summer festival. If you would like to pay for ordered tickets with a voucher, please note this on your order and give us the value and the coupon number. To settle an invoice, please send the original voucher by mail to the ticket office (Herbert-von-Karajan-Platz 11, A-5020 Salzburg).
Can I buy Salzburg Festival tickets as a Christmas present?
Tickets for the Whitsun festival are available from around mid-October. As the allocation of tickets for the summer does not begin until January, unfortunately we can not confirm any ticket requests in time for Christmas. However, you have the opportunity to purchase vouchers online or at our ticket office.
Unauthorized providers and ticket vendors in front of the venues
The purchase for commercial or trade resale, as well as the transfer of tickets is prohibited without the prior consent of the Salzburg Festival. Even in the case of consent, point 4 applies. Furthermore, it is not permitted to offer tickets to the public via Internet auctions and marketplaces as well as on radio, in the press or in any other way. Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase tickets in the future and to block existing tickets without replacement.
How do I receive my tickets?
E-tickets will be delivered free of charge by e-mail or online on www.salzburgfestival.at at ‘My Festival’. Printed tickets will be sent in any case by registered mail for a fee (in the case of sponsors, after receipt of payment of the sponsorship fee). The fee for printed tickets per invoice is € 6.– for Austria, € 7.– for Germany and € 12.– for other countries. From four weeks before the first performance booked, there is only the possibility to pick up the printed tickets on site or to book them as an e-ticket.
Where can I pick up my purchased tickets?
Paid tickets can be picked up at the ticket office (please note the opening hours ) of the Salzburg Festival (Herbert-von-Karajan-Platz 11, A-5020 Salzburg) up to 2 ½ hours before the start of the performance. After this time, your tickets can be collected directly at the box office of your respective venue one hour before the start of the performance. Tickets for performances starting at 11.00 am or earlier can only be picked up at the box office of the respective venue on the day of the performance. You will receive your tickets upon presentation of the order confirmation / invoice or a valid photo ID.
Are there print@home- / e-tickets?
Yes. E-tickets will be delivered free of charge by e-mail or online on www.salzburgfestival.at at ‘My Festival’. From four weeks before the first performance booked, there is only the possibility to pick up the printed tickets on site or to book them as an e-ticket. Click here for instructions on E-tickets and their personalization.
How can I personalise my print@home ticket / e-ticket ?
Learn in this easy to use step-by-step instruction how to personalise your e-ticket (print@home ticket) for the Salzburg Festival: Instruction e-ticket personalisation
Can I return or change my booked tickets?
Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. Ticket returns are only possible for sold out performances for resale on commission; a 15 % commission fee (club members 10 %, sponsors free of charge) applies. For this purpose, only for printed tickets these original tickets must be presented. The Salzburg Festival does not guarantee the resale of returned tickets.
If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (in the case of several performances, after the day of the last performance for which tickets have been accepted for resale on commission).
It is the customer’s responsibility to check the information on his/her tickets immediately after receipt. In the event of any errors, the ticket office must be contacted immediately.
May I pass my tickets?
Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.
I lost my tickets.
Printed replacement tickets can only be requested in writing upon presentation of the invoice and photo identification for a processing fee of € 5.- per ticket (club members € 3.-, sponsors free of charge). This reprint serves only as a duplicate. The original ticket remains valid.
My tickets did not arrive in the mail.
Please contact the ticket office. > Kontaktdetails
Will I get a refund if a performance is canceled?
In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. In case the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within 3 months of the date of the cancelled performance. After that any claim expires.
Will I get a refund if there is a change in the cast of a performance?
Changes in the cast and programme as well as changes in the beginning times do not entitle the holder to return the tickets. If there are any changes, Salzburg Festival will do its utmost to inform ticket purchasers as far as is reasonably possible. However, it is your responsibility to inform your-self about any changes. You will find the most up-to-date information on our website www.salzburgerfestspiele.at