Ticket information

The Whitsun Festival 2020 had to be cancelled due to the coronavirus pandemic. Of course you can return your tickets and you get a refund for your ticket price. Therefore please go to My Festival (Login for existing Customers).

If you have any questions about your tickets, please contact our tickets office. Opening hours and contact information are available here.

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

If attendance at the performance is impossible due to measures taken in connection with the Covid 19 pandemic, the ticket price will be refunded upon presentation of appropriate proof.

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. The new offer only becomes binding through the active acceptance of the customer and otherwise expires at the de-fined time. In all other cases, ticket returns are only possible for commission-based sales for a commission fee of 15% (club members 10%, sponsors free of charge). If the seats are directly adja-cent seats per performance, only both seats can be allocated in commission due to the COVID-19 safety regulations and distance rules. For this purpose, the original tickets must be presented. Salz-burg Festival does not guarantee the resale of returned tickets. If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (or, in the case of several performances, after the last performance of the commission ticket). It is the customer’s responsibility to check the information on your tickets immediately after re-ceipt. In the event of any errors, the ticket office must be contacted immediately.

How to protect yourself and others, what you should know and what to do in a case of emergency you find on the coronavirus information site of the Austrian Government.

The State of Salzburg has established a website especially for this issue.

Prevention measures set by the Salzburg Festival can be found on this site: Info Coronavirus.

General information on the coronavirus in Austria:
Austrian Agency for Health and Food Safety Österreichisches Sozialministerium (in German only)

Current information on the spread of the coronavirus in Salzburg can be found on the website of Land Salzburg: Coronavirus Salzburg (in German only)

For travel matters please visit the information site of the Federal Ministry

Measures to prevent the spread of the coronavirus affect the public life in Austria. More Information: https://www.sozialministerium.at/en.html

Should you seriously suspect that you or someone in your close proximity might be infected and you are within Austria, please immediately contact the Health Services by calling the number 1450. Please make sure to make initial contact only by phone.

Outside of Austria, please contact the local health authorities.

The links below offer an overview of how to prevent infection with the coronavirus:

Austrian Government on coronavirus prevention

World Health Organization advice for the public

Die Gesundheitsnummer (in German only)

Tickets will be sent by registered mail for a fee (in the case of sponsors, after receipt of payment of the sponsorship fee) or, on request, can be collected from Salzburg Festival ticket office. The fee per invoice is € 6.- for Austria, € 7.- for Germany and € 12.- for other countries. From three weeks before the first performance booked, no more tickets will be sent to you. Depending on the deliv-ery situation in the respective country of origin, this may vary.

Paid tickets can be picked up at the ticket office (please note the opening hours ) of the Salzburg Festival (Herbert-von-Karajan-Platz 11, A-5020 Salzburg) up to 2 ½ hours before the start of the performance. After this time, your tickets can be collected directly at the box office of your respective venue one hour before the start of the performance. Tickets for performances starting at 11.00 am or earlier can only be picked up at the box office of the respective venue on the day of the performance. You will receive your tickets upon presentation of the order confirmation / invoice or a valid photo ID.

Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. The new offer only becomes binding through the active acceptance of the customer and otherwise expires at the de-fined time. In all other cases, ticket returns are only possible for commission-based sales for a commission fee of 15% (club members 10%, sponsors free of charge). If the seats are directly adja-cent seats per performance, only both seats can be allocated in commission due to the COVID-19 safety regulations and distance rules. For this purpose, the original tickets must be presented. Salz-burg Festival does not guarantee the resale of returned tickets. If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (or, in the case of several performances, after the last performance of the commission ticket). It is the customer’s responsibility to check the information on your tickets immediately after re-ceipt. In the event of any errors, the ticket office must be contacted immediately.

Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.

Replacement tickets can only be requested in writing upon presentation of the invoice and photo identification for a processing fee of € 5.- per ticket (club members € 3.-, sponsors free of charge). This reprint serves only as a duplicate. The original ticket remains valid.

Please contact the ticket office. > Kontaktdetails

We do our utmost to ensure that all performances go ahead as planned. Nevertheless, should there be a cancellation, you will be refunded the full ticket price. Other refund claims on your part are excluded unless we are responsible for the reason for the cancellation of the event. The ticket must be redeemed within 3 months after the date of the canceled performance, and the original ticket returned. Thereafter, any refund claim expires.

Changes in the cast and programme as well as changes in the beginning times do not entitle the holder to return the tickets. If there are any changes, Salzburg Festival will do its utmost to inform ticket purchasers as far as is reasonably possible. However, it is your responsibility to inform your-self about any changes. You will find the most up-to-date information on our website www.salzburgerfestspiele.at