Ticketinformation
© Marco Borrelli
Buying tickets
Pre-sales stages of the Salzburg Festival
SUMMER
Kindly submit your ticket orders online from 14 November, 2018 to 08 January, 2019. All orders that arrive by that date will be treated equally, no matter when you placed your order. All customers will receive written confirmation of the status of their orders by the end of March 2019 at the latest. Orders received after the deadline can only be filled after those which were received in time. Orders from Friends of the Salzburg Festival, including subscribers, members of the association, supporters, club members, patrons and sponsors, will be given priority, depending on the current membership status.
Starting on 27 March, 2019, you will have the opportunity to buy tickets and subscriptions directly via this website. Please use the PROGRAMME & TICKETS and SUMMER pages of this website to select your event. With the clicking of the order button you can put tickets directly in the shopping cart, with the unique opportunity of choosing your seat within the virtual image of the hall and checking its sightlines. By paying by credit-card you can complete the purchase.
Read more about youth subscriptions with reductions of up to 90% for teenagers and young adults under the age of 27 years.
WHITSUN
As of now, you have the opportunity to buy tickets and subscriptions directly via this website. Please use the PROGRAMME & TICKETS and WHITSUN pages of this website to select your event. With the clicking of the order button you can put tickets directly in the shopping cart, with the unique opportunity of choosing your seat within the virtual image of the hall and checking its sightlines. By paying by credit-card you can complete the purchase.
Questions & Answers
How can I order tickets for the Salzburg Festival?
We ask that you place your ticket orders online, by e-mail, fax, or by post between 14 November 2018 and 8 January 2019 .Please note that tickets are not allotted on a 'first come, first served' basis until this deadline. No preference is given to orders placed first. Instead, we try to give all those interested in culture the time to peruse the program at their leisure both online and in print, to give you the opportunity to learn more at one of the many programme presentations, and to confer with family and friends. Thus, the speed of your order does not matter for the chance of obtaining a ticket--whether you place your order arrives on the first day or on the last day of the deadline, you have an equal shot at obtaining a ticket. During this time, you can select your preferred performances, and gives you a chance to change and alter your desired tickets. After the deadline, all orders are binding. However, this does not guarantee a fixed card allocation. From the middle of January until the end of March at the latest, you will be notified of the extent to which your order could be processed as requested.
In which order are ticket orders processed?
The allocation of the tickets will start immediately after the deadline up to and including the end of March. Up to a thousand orders a day are processed by the team of the ticket office, booked, and billed. Orders by members of the Friends of the Salzburg Festival (including club members, patrons and sponsors), which support us financially, thus helping to enable much of our programme in the first place, are processed first. When processing requests, we also take into consideration how long the customer has already been coming to the festival. We value the patronage of our customers. We cannot make every order wish come true. For almost every performance, date or category, the demand far exceeds the supply of tickets. The chance of a successful ticket allocation increases depending how flexible you are in terms of the performance, date and price category.
When will I know if my order was successful?
You will receive a written notification by the end of March at the latest:
- a positive allocation in the form of an invoice
- if no allocation was possible, you will receive a message by e-mail / letter no later than the end of March.
What to do if my ticket order was not successful?
Ticket availability is subject to a dynamic process and can therefore change constantly. For sold-out performances, we offer our customers the opportunity to return their already purchased tickets to the ticket office for a commissioned resale. These commission tickets are immediately up for sale. Please inform yourself about our current ticket offers.
Where can I find the list of available tickets?
Please consult the online programme and set the filter to 'available tickets' and set the price range filter according to your suitable price range. The performances corresponding to the filter criteria are then displayed. In addition, a list of all currently available tickets is available for download.
When and how can I purchase tickets for the summer festival?
From March 27, 2019, you have the opportunity to buy tickets directly:
- directly on this website, with the unique opportunity to choose your desired seat in the 3D seating chart and to check the visibility
- in the SALZBURGER FESTSPIELE SHOP • TICKETS, Hofstallgasse 1, A-5020 Salzburg > Opening hours
When and how can I purchase tickets for the Whitsun Festival?
From the Tuesday after Whitsun, subscriptions can be purchased for the following year's Whitsun festival.
- directly on this website, with the unique opportunity to choose your desired seat in the 3D seating chart and to check the visibility
- in the SALZBURGER FESTSPIELE SHOP • TICKETS, Hofstallgasse 1, A-5020 Salzburg > Opening hours
- directly on this website, with the unique opportunity to choose your desired seat in the 3D seating chart and to check the visibility
- in the Ticket Office, Herbert-von-Karajan-Platz 11, A-5020 Salzburg;
- in the SALZBURGER FESTSPIELE SHOP at the end of March / beginning of April. > Opening hours
How can I pay the bill for my tickets?
Please pay only after receipt of the invoice stating your invoice number, within the specified payment period: by bank transfer (stating the reference number) or by credit card. If you have chosen the payment method credit card on your order, the invoice amount will be deducted from your card at the time of payment. The Salzburg Festival accepts the following credit cards: Master Card, American Express, Diners Club, Visa, JCB.
Do I have to purchase tickets in a package?
No. All tickets can be ordered individually and purchased depending on availability. However, you have the option of purchasing thematic and chronological subscriptions for both the summer and Whitsun festival depending on availability.
Are discounted tickets for children and teenagers available?
Discounted tickets for children, adolescents and young adults under the age of 27 (birthday cutoff: June 30) are available for selected performances. Around 6000 opera, theatre and concert tickets are offered with a reduction of up to 90 % and are available in the form of youth subscriptions. > More Information
If you have previously purchased youth tickets or you have shown your interest, we will have your information on file and the information will be sent to you automatically. Otherwise, please send us your details (name, address, e-mail, date of birth) to info@salzburgfestival.at
In addition, as a member of the "Jungen Freunde", you can purchase tickets at discounted prices.
Are there standing room tickets?
Standing room tickets are available in the Felsenreitschule and in the Haus für Mozart. There are also standing room places at the Jedermann performances on the Domplatz. These are available starting one hour before the performance at the box office int the Franziskanergasse, but only if the performance takes place on the Domplatz (Cathedral Square). If the performance takes place in the Große Festspielhaus, no standing room tickets are available.
Is there a discount for holders of the ‘Kulturpass’?
The Salzburg Festival offers holders of the 'Kulturpass' the opportunity to attend selected dress rehearsals. Detailed information can be found at http://www.hungeraufkunstundkultur.at/salzburg
Are there any cheap last-minute tickets available right before the start of a performance?
The Salzburg Festival offers no special last-minute discounts.
Are there print@home- / e-tickets?
Currently we do not offer print@home- or e-tickets.
Can I purchase a voucher for a specific performance?
Vouchers can be purchased with a value specified by the customer, but these do not guarantee the allocation for specific performances. The voucher can be redeemed with all available tickets of the Salzburg Festival, which includes the Whitsun and summer festival. If you would like to pay for ordered tickets with a voucher, please note this on your order and give us the value and the coupon number. To settle an invoice, please send the original voucher by mail to the ticket office (Herbert-von-Karajan-Platz 11, A-5020 Salzburg).
Can I buy Salzburg Festival tickets as a Christmas present?
Tickets for the Whitsun festival are available from around mid-October. As the allocation of tickets for the summer does not begin until January, unfortunately we can not confirm any ticket requests in time for Christmas. However, you have the opportunity to purchase vouchers online or at our ticket office.
Unauthorized providers and ticket vendors in front of the venues
Especially for heavily sought-after or sold-out performances, there are numerous providers on the Internet, in particular, who advertise tickets for the Salzburg Festival at greatly inflated prices. However, there are also often ticket sellers in front of the entrances of the venues. For you as a guest, it is very difficult to tell if this is a private individual who wants to sell you their ticket or an unauthorized commercial seller. All these providers sell these tickets without the consent of the Salzburg Festival. The Salzburg Festival therefore reserves the right to deny entry to persons with tickets who violate these terms and to void existing. We therefore recommend that you only book directly from authorized providers, at the ticket office, or in the Salzburg Festival Shop directly
• Tickets can be purchased through our website, the ticket office, or at the box office of the respective performances.
If you have received a questionable offer for tickets, please feel free to contact us directly. We can check the authenticity of the vendor for you.
How do I receive my tickets?
For a fee, tickets will be sent to you by registered mail (prices vary on the destination country: for Austria € 6, - Germany € 7, - other countries up to 1% of the total bill, but at least € 12, -) For sponsors after receipt of their annual subscription has been paid. Upon request, tickets are also available for pickup in the ticket office of the Salzburg Festival. No more tickets will be mailed 4 weeks before the first booked performance.
- If you elect to pick up your ticket, please come to the ticket office, Herbert von Karajan Platz, no later than 2 ½ hours before the start of the performance.
Opening hours: Mon–Fri 10:00–12:30 am and 01:00–04:30 pm - If your first booked performance starts at 11:00 am or earlier and you have not picked up the tickets the day before, your tickets will be ready for pickup at the ticket office of the respective venue on the day of the performance.
- If your first booked performance is a performance on the Perner-Insel and you arrive directly to Hallein, the tickets will be available for pickup one hour before the start of the performance directly at the ticket office.
How long does it take to receive my purchased tickets?
After your payment has been processed (for Friends and Patrons of the Salzburg Festival, after the annual fee payment has been processed), purchased tickets will be to you sent via registered mail within four weeks. Tickets will be mailed up to four weeks before the first booked performance, after which point tickets are available for pickup on site- please don't forget to show your invoice and / or your ID.
Where can I pick up my purchased tickets?
Paid tickets can be picked up at the ticket office (please note the opening hours ) of the Salzburg Festival (Herbert-von-Karajan-Platz 11, A-5020 Salzburg) up to 2 ½ hours before the start of the performance. After this time, your tickets can be collected directly at the box office of your respective venue one hour before the start of the performance. Tickets for performances starting at 11.00 am or earlier can only be picked up at the box office of the respective venue on the day of the performance. You will receive your tickets upon presentation of the order confirmation / invoice or a valid photo ID.
Can I return or change my booked tickets?
Ticket purchases are binding in all cases. A return or an exchange is unfortunately not possible. For sold-out performances, we offer the possibility of reselling your tickets with a commission fee of 15% (club members 10%, sponsors free). We do not provide a sales guarantee. Tickets that have not yet been resold can be redeemed by you at any time.
Are my tickets transferrable?
In general, tickets of the Salzburg Festival are not personalized and therefore transferable. The acquisition for commercial resale is prohibited without the prior consent of the Salzburg Festival. Furthermore, it is strictly forbidden to offer tickets via internet auctions and online marketplaces.
For special offers or discounts (for example, youth cards), tickets are personalized and non-transferable. In this case, ticketholders are requested to present their photo ID unsolicited at the performance.
I lost my tickets.
Ticket replacements can be requested in writing to the ticket office upon presentation of the original invoice and a photo ID for a processing fee of € 5, - per ticket (members of the Association of Friends of the Salzburg Festival € 3, -, sponsors free). This reprint only serves as a duplicate. The original ticket remains valid and is given the priority in case of a double seat occupancy.
Requested replacement tickets will be issued exclusively on the day of the performance.
My tickets did not arrive in the mail.
Please contact the ticket office. > Kontaktdetails
Will I get a refund if there is a change in the cast of a performance?
Changes to the cast and programme as well as changes in the starting times do not entitle ticket holders to return their tickets. If there are any changes, we do our utmost to inform you in timely manner. However, it is ultimately your responsibility to inform yourself of any changes. The latest information can be found on our website.
Will I get a refund if a performance is canceled?
We do our utmost to ensure that all performances go ahead as planned. Nevertheless, should there be a cancellation, you will be refunded the full ticket price. Other refund claims on your part are excluded unless we are responsible for the reason for the cancellation of the event. The ticket must be redeemed within 3 months after the date of the canceled performance, and the original ticket returned. Thereafter, any refund claim expires.
Ticket Office
Our top priorities are service and consultation. Our friendly team is happy to guide you through your ticket order, your ticket purchase and any other questions concerning your festival visit. Use our phone services, send us an e-mail or book your preferred seat online.
KARTENBÜRO/Ticket Office Salzburger Festspiele
Herbert-von-Karajan-Platz 11
5020 Salzburg, Austria
Tel. +43 662 8045 500
Fax +43 662 8045 555
info@salzburgfestival.at
Opening hours:
Mon – Fri 10.00 am – 12.30 pm
and 1.00 – 4.30 pm
Summer 2019
1 – 19 Jul:
Mon – Sat 10.00 am – 1.00 pm
and 2.00 – 5.00 pm
20 Jul – 31 Aug:
daily from 10.00 am – 6.00 pm
SALZBURGER FESTSPIELE SHOP • KARTEN/TICKETS Direct Sale
Hofstallgasse 1, entrance to Felsenreitschule | Haus für Mozart
From 27 March 2019
Mon – Fri 9.30 am – 3.00 pm
Summer 2019
1 – 19 Jul: Mon – Sat 9.30 am – 5.00 pm
20 Jul – 31 Aug: daily 9.30 am – 8.00 pm
Christoph Engel, MAS
Director Sales
Gudrun Benezeder
Employee Ticket Office
Margit Kudielka
Employee Ticket Office
Mag. Johanna Leiner
Employee Ticket Office
Siegrid Lengauer
Employee Ticket Office
Mag. Anita Linnemayer
Employee Ticket Office
Aurélie Mayer-Musah
Employee Ticket Office
Dr. Norma Meiringer
Employee Ticket Office
Mag. Julia Muralter
Employee Ticket Office
Mag. Claudia Reisecker
Employee Ticket Office
Barbara Wallner
Employee Ticket Office
Bernadette Zauner
Employee Ticket Office