Ticket information

Tickets

Salzburg Whitsun Festival 2021

As of now you can preorder your Salzburg Whitsun Festival subscription online.
Starting on 12 October 2020, you can order your subscription online.
Individual tickets go on sale online on 14 December 2020 (payment by credit card).

Tickets Whitsun 2021
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Ticketing Information

Tickets Salzburg Festival 2020

The modified programme with dates that have nearly all been changed and its reduced number of events now forces the Festival to reverse its entire ticket sales operations. The Salzburg Festival aims to make the reallocation of tickets transparent and comprehensible. Therefore, a procedure has been established, of which customers have already been informed.

General Ticket Sales Rules:
• Absolute priority for guests who originally held tickets.
• In principle, a limit of 2 tickets per purchaser for each staged opera or drama production.
• General ticket sales will therefore only begin on 13 July.

The Current Plan and its Phases:
1. Offering Phase from 15 June to 28 June
Customers who had purchased tickets for the Salzburg Festival events originally scheduled will receive a new offer which is tailored as closely as possible to their original purchases and adapted to the new programme. This offer can be accepted by 28 June at the latest, after which it will lapse and the tickets go back on sale. Of course the customer’s claim for refunds for tickets already purchased which have now been cancelled remains unaffected if the offer is rejected.

2. Direct Sales Phases
Those tickets remaining after the initial offering phase will be offered for purchase in several steps, subject to availability:
• Starting on 29 June: Friends & Supporters of the Salzburg Festival
• Starting on 6 July: Regular customers who purchased tickets for cancelled performances
• Starting on 13 July: General ticket sales for those who had not yet purchased tickets for the 2020 Salzburg Festival.
Unfortunately, advance orders cannot be accepted.

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Ticket Info Salzburg Festival 2020 Ticketing

Ticket Office

Our top priorities are service and consultation. Our friendly team is happy to guide you through your ticket order, your ticket purchase and any other questions concerning your festival visit or ticketing information. Use our phone services, send us an e-mail or book your preferred seat online.

KARTENBÜRO/Ticket Office Salzburger Festspiele

Opening hours:
opening on 5 October 2020 again

Herbert-von-Karajan-Platz 11
5020 Salzburg, Austria
Tel. +43 662 8045 500
Fax +43 662 8045 555
info@salzburgfestival.at

Christoph Engel, MAS
Director Sales
Margit Kudielka
Employee Ticket Office
Mag. Johanna Leiner
Employee Ticket Office
Siegrid Lengauer
Employee Ticket Office
Mag. Anita Linnemayer
Employee Ticket Office
Aurélie Mayer-Musah
Employee Ticket Office
Dr. Norma Meiringer
Employee Ticket Office
Mag. Claudia Reisecker
Employee Ticket Office
Bernadette Salzmann, LL.M.
Employee Ticket Office
Barbara Wallner
Employee Ticket Office
Bernadette Zauner
Employee Ticket Office
Ticketing Information

Questions & Answers

Why had all tickets of the originally planned Salzburg Festival (18 July – 30 August 2020) be declared invalid?
Due to the changed conditions, all tickets for the originally anniversary programme, which was announced on 13 November 2019, had to be declared invalid. Ticket purchasers of the invalidated tickets were offered an immediate refund of the total price of the tickets already paid for as of 2 June, 2020.
I had tickets for the original programme (18 July – 30 August 2020), where can I find my new ticket offer?
An individual offer will be made to all ticket purchasers who have not opted for a refund. This procedure is supported by a specially programmed algorithm, which ensures that the original purchase corresponds as closely as possible to the new programme. The creation of the algorithm is supervised by a notary. The offers for sponsors, club members, supporters and club members are given priority and are linked to the current membership status. Please log in to "My Festival" (Login for existing customers) to view your new offer.
I have already bought tickets for the originally planned Salzburg Festival (18 July – 30 August 2020), what can I do now to get tickets for the modified Festival?
If you have already purchased tickets for the 2020 Summer Festival (18 July - 30 August 2020) and would like to have tickets for the modified Festival (1 - 30 August 2020), you currently do not have to take any further steps on your part:
• We will send you a new offer, which best matches your original wishes adapted to the new calendar.
• You can accept or reject this offer after receipt.
• If this new offer does not suit you, you can then let us know your fefund requests
• In the following purchase period, you can choose your performances based on availability.
I have received a new offer, what should I do now?
As soon as the new offer has been received, the ticketing office must be notified of the decision by 5 July, 2020. The offer can only be accepted or rejected in its entirety. If the offer is not accepted by that date, it will automatically expire and the tickets will be returned to sale.
I have declined the new offer, will I still have the chance for new tickets?
Starting on 13 July general ticket sales for those who had not yet purchased tickets for the 2020 Salzburg Festival is possible. Please note that unfortunately, advance orders cannot be accepted.
I would like to return my tickets for the originally planned Salzburg Festival (18 July – 30 August 2020)
If you have tickets for the originally planned Summer Festival (18 July - 30 August 2020) and you would like to return them because you don't want to or can't come to the modified 2020 Salzburg Festival we kindly ask you to let us know your refund or cancellation request online at My Festival (Login for existing customers).
I am interested in attending the modified Salzburg Festival this summer, but currently have no tickets.
Ticket sales for all those who have not currently purchased tickets for the Salzburg Festival 2020 are possible from 13 July 2020. Orders cannot be accepted in advance.
May I pass my tickets?
Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Is Jedermann performed on the Domplatz (Cathedral Square) irrespective of the weather?
Since the performance of Jedermann on Cathedral Square is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situa-tion, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

In the anniversary year 2020 there will be an additional contingent of fair-weather tickets for open-air performances due to the applicable legal framework, which will only be valid for performances on the Cathedral Square. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.

What rules apply to fair weather tickets?
In the anniversary year 2020 will be an additional contingent of fair weather tickets for the open-air performances of the Jedermann on Cathedral Square due to the current legal framework. These tickets are only valid for performances on the Domplatz. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.
What do I need to know about the placement at the venues?
Seats are allocated in accordance with the legal framework. The allocated seats must be strictly adhered to. However, Salzburg Festival reserves the right to provide seats in the same category other than those listed on the ticket for organisational reasons. Instructions of the hall staff must also be followed. When ordering a wheelchair seat, it must be announced whether a seat for the accompanying person is required in the immediate vicinity. Detailed information on all wheelchair spaces in the individual venues is available at www.salzburgerfestspiele.at/en/accessibility.
How can I return my tickets for the Whitsun Festival 2020?
The Whitsun Festival 2020 had to be cancelled due to the coronavirus pandemic. Of course you can return your tickets and you get a refund for your ticket price. Therefore please go to My Festival (Login for existing Customers).
I have a question about my tickets for the 2020 Whitsun Festival.
If you have any questions about your tickets, please contact our tickets office. Opening hours and contact information are available here.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

What happens if I am not allowed to leave the country / am infected with Covid / am in quarantine?
If attendance at the performance is impossible due to measures taken in connection with the Covid 19 pandemic, the ticket price will be refunded upon presentation of appropriate proof.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Can I return or change my booked tickets?
Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. The new offer only becomes binding through the active acceptance of the customer and otherwise expires at the de-fined time. In all other cases, ticket returns are only possible for commission-based sales for a commission fee of 15% (club members 10%, sponsors free of charge). If the seats are directly adja-cent seats per performance, only both seats can be allocated in commission due to the COVID-19 safety regulations and distance rules. For this purpose, the original tickets must be presented. Salz-burg Festival does not guarantee the resale of returned tickets. If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (or, in the case of several performances, after the last performance of the commission ticket). It is the customer’s responsibility to check the information on your tickets immediately after re-ceipt. In the event of any errors, the ticket office must be contacted immediately.
Where can I find information on the Coronavirus?
How to protect yourself and others, what you should know and what to do in a case of emergency you find on the coronavirus information site of the Austrian Government.

The State of Salzburg has established a website especially for this issue.

Prevention measures set by the Salzburg Festival can be found on this site: Info Coronavirus.

General information on the coronavirus in Austria:
Austrian Agency for Health and Food Safety Österreichisches Sozialministerium (in German only)
Are there currently cases of the coronavirus in Salzburg?
Current information on the spread of the coronavirus in Salzburg can be found on the website of Land Salzburg: Coronavirus Salzburg (in German only)
Can I travel to Salzburg?
For travel matters please visit the information site of the Federal Ministry
Are there restrictions on public life in Salzburg and the State of Salzburg?
Measures to prevent the spread of the coronavirus affect the public life in Austria. More Information: https://www.sozialministerium.at/en.html
What should I do if I suspect I may be infected?
Should you seriously suspect that you or someone in your close proximity might be infected and you are within Austria, please immediately contact the Health Services by calling the number 1450. Please make sure to make initial contact only by phone.

Outside of Austria, please contact the local health authorities.
How can I protect myself from infection?
The links below offer an overview of how to prevent infection with the coronavirus:

Austrian Government on coronavirus prevention

World Health Organization advice for the public

Die Gesundheitsnummer (in German only)
How do I book tickets?
Subject to availability, tickets will be offered in multi-step sales phases.

— from 29 June: Friends & Sponsors of the Salzburg Festival

— from 6 July: regular customers with purchases for cancelled events

— from 13 July: general sales start
How many tickets can I order?
Salzburg Festival reserves the right to limit the number of bookable seats per ticket purchaser due to reduced ticket prices.
How do I receive my tickets?
Tickets will be sent by registered mail for a fee (in the case of sponsors, after receipt of payment of the sponsorship fee) or, on request, can be collected from Salzburg Festival ticket office. The fee per invoice is € 6.- for Austria, € 7.- for Germany and € 12.- for other countries. From three weeks before the first performance booked, no more tickets will be sent to you. Depending on the deliv-ery situation in the respective country of origin, this may vary.
Personalisation of admission tickets
In order to enable rapid tracing in the event of suspected infection, tickets for Salzburg Festival are personalised without exception and the surname and first name of the ticket purchaser is printed on the ticket. In addition, telephone numbers and e-mail addresses (if available) must be provided for official contact purposes. Only the person named on the card, including the accompanying per-son(s), is authorized to enter the event. The identity card must be presented unsolicited to Festival ticket staff. It is not necessary to re-personalize valid tickets if the name printed on the ticket corre-sponds to one of the visitors. A re-personalization of both tickets is only possible in exceptional cases for a fee of € 15.- directly through the ticket office of the Salzburg Festival.
How can tickets be repersonalized?
It is not necessary to re-personalize valid tickets if the name printed on the ticket corre-sponds to one of the visitors. A re-personalization of both tickets is only possible in exceptional cases for a fee of € 15.- directly through the ticket office of the Salzburg Festival.
I have declined the new offer, will I still have the chance for new tickets?
Starting on 13 July general ticket sales for those who had not yet purchased tickets for the 2020 Salzburg Festival is possible. Please note that unfortunately, advance orders cannot be accepted.
What to do if my ticket order was not successful?
Ticket availability is subject to a dynamic process and can therefore change constantly. For sold-out performances, we offer our customers the opportunity to return their already purchased tickets to the ticket office for a commissioned resale. These commission tickets are immediately up for sale. Please inform yourself about our current ticket offers.
Where can I find the list of available tickets?
Please consult the online programme and set the filter to 'available tickets' and set the price range filter according to your suitable price range. The performances corresponding to the filter criteria are then displayed.
How can I pay the bill for my tickets?
f a new offer is accepted, the credit balance of the already paid original invoices is transferred. Unpaid new invoices are to be paid upon receipt, specifying the payment reference, within the specified payment period. Salzburg Festival accepts the following credit cards: Master Card, American Express, Diners Club, Visa, JCB. Payment by bank transfer (charges to be paid by the purchaser) and cash payment as well as payment by bank card (Maestro) on site are also possible. From three weeks before the event date, only payment by credit card or cash / ATM payment on site is possible.
Do I have to purchase tickets in a package?
No. All tickets can be ordered individually and purchased depending on availability. However, you have the option of purchasing thematic and chronological subscriptions for both the summer and Whitsun festival depending on availability.
Are discounted tickets for children and teenagers available?
Discounted tickets for children, adolescents and young adults under the age of 27 (birthday cutoff: June 30) are available for selected performances. Learn more

If you have previously purchased youth tickets or you have shown your interest, we will have your information on file and the information will be sent to you automatically. Otherwise, please send us your details (name, address, e-mail, date of birth) to  info@salzburgfestival.at

In addition, as a member of the "Jungen Freunde", you can purchase tickets at discounted prices.

Is there a discount for holders of the ‘Kulturpass’?
The Salzburg Festival offers holders of the 'Kulturpass' the opportunity to attend selected dress rehearsals. Detailed information can be found at  http://www.hungeraufkunstundkultur.at/salzburg    
Are there any cheap last-minute tickets available right before the start of a performance?
The Salzburg Festival offers no special last-minute discounts.
What information is important to me as a wheelchair user?
All of our venues are equipped with places for wheelchair users as well as one accompanying person. When ordering your ticket, please indicate your request for a wheelchair place as well as whether or not you require a seat for an accompanying person in your immediate vicinity. For detailed information on all wheelchair spaces in the individual venues, please visit www.salzburgerfestspiele.at/en/rollstuhlplaetze.

 		
Are there print@home- / e-tickets?
Currently we do not offer print@home- or e-tickets.
Can I purchase a voucher for a specific performance?
Vouchers can be purchased with a value specified by the customer, but these do not guarantee the allocation for specific performances. The voucher can be redeemed with all available tickets of the Salzburg Festival, which includes the Whitsun and summer festival. If you would like to pay for ordered tickets with a voucher, please note this on your order and give us the value and the coupon number. To settle an invoice, please send the original voucher by mail to the ticket office (Herbert-von-Karajan-Platz 11, A-5020 Salzburg).
Can I buy Salzburg Festival tickets as a Christmas present?
Tickets for the Whitsun festival are available from around mid-October. As the allocation of tickets for the summer does not begin until January, unfortunately we can not confirm any ticket requests in time for Christmas. However, you have the opportunity to purchase vouchers online or at our ticket office.
Unauthorized providers and ticket vendors in front of the venues
The purchase for commercial or trade resale, as well as the transfer of tickets is prohibited without the prior consent of the Salzburg Festival. Even in the case of consent, point 4 applies. Furthermore, it is not permitted to offer tickets to the public via Internet auctions and marketplaces as well as on radio, in the press or in any other way. Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase tickets in the future and to block existing tickets without replacement.
How do I receive my tickets?
Tickets will be sent by registered mail for a fee (in the case of sponsors, after receipt of payment of the sponsorship fee) or, on request, can be collected from Salzburg Festival ticket office. The fee per invoice is € 6.- for Austria, € 7.- for Germany and € 12.- for other countries. From three weeks before the first performance booked, no more tickets will be sent to you. Depending on the deliv-ery situation in the respective country of origin, this may vary.
Where can I pick up my purchased tickets?
Paid tickets can be picked up at the ticket office (please note the opening hours ) of the Salzburg Festival (Herbert-von-Karajan-Platz 11, A-5020 Salzburg) up to 2 ½ hours before the start of the performance. After this time, your tickets can be collected directly at the box office of your respective venue one hour before the start of the performance. Tickets for performances starting at 11.00 am or earlier can only be picked up at the box office of the respective venue on the day of the performance. You will receive your tickets upon presentation of the order confirmation / invoice or a valid photo ID.
Can I return or change my booked tickets?
Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. The new offer only becomes binding through the active acceptance of the customer and otherwise expires at the de-fined time. In all other cases, ticket returns are only possible for commission-based sales for a commission fee of 15% (club members 10%, sponsors free of charge). If the seats are directly adja-cent seats per performance, only both seats can be allocated in commission due to the COVID-19 safety regulations and distance rules. For this purpose, the original tickets must be presented. Salz-burg Festival does not guarantee the resale of returned tickets. If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (or, in the case of several performances, after the last performance of the commission ticket). It is the customer’s responsibility to check the information on your tickets immediately after re-ceipt. In the event of any errors, the ticket office must be contacted immediately.
May I pass my tickets?
Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.
I lost my tickets.
Replacement tickets can only be requested in writing upon presentation of the invoice and photo identification for a processing fee of € 5.- per ticket (club members € 3.-, sponsors free of charge). This reprint serves only as a duplicate. The original ticket remains valid.
My tickets did not arrive in the mail.
Please contact the ticket office. > Kontaktdetails
Will I get a refund if a performance is canceled?
We do our utmost to ensure that all performances go ahead as planned. Nevertheless, should there be a cancellation, you will be refunded the full ticket price. Other refund claims on your part are excluded unless we are responsible for the reason for the cancellation of the event. The ticket must be redeemed within 3 months after the date of the canceled performance, and the original ticket returned. Thereafter, any refund claim expires.
Will I get a refund if there is a change in the cast of a performance?
Changes in the cast and programme as well as changes in the beginning times do not entitle the holder to return the tickets. If there are any changes, Salzburg Festival will do its utmost to inform ticket purchasers as far as is reasonably possible. However, it is your responsibility to inform your-self about any changes. You will find the most up-to-date information on our website www.salzburgerfestspiele.at