Ticketinformation

Pre-sales stages Summer 2020
Ticket Office
Questions & Answers

Cancellation Whitsun Festival

6 April 2020

Until today, we still had hope that due to the consistent and courageous measures of the Austrian government the situation would ease off in time and that the Whitsun Festival 2020 could take place as planned.

However, as announced in the press conference of the Austrian government on April 6, 2020, it is necessary to prohibit performances of all kind in Austria until the end of June, in order not to peril the so far succesful containment of the coronavirus.

With our deep regret it is therefore also forbidden to stage the performances of this year’s Whitsun Festival. Naturally, also for us health has absolute priority over all artistic and economic matters.

It goes without saying that we will refund your ticket amount. You will soon receive the details for the procedure of the refund of your bought tickets by e-mail, more information will also be available on our website.

More Information

News

6 April 2020

However, as announced in the press conference of the Austrian government on April 6, 2020, it is necessary to prohibit performances of all kind in Austria until the end of June, in order not to peril the so far succesful containment of the coronavirus.

With our deep regret it is therefore also forbidden to stage the performances of this year’s Whitsun Festival. More Information will follow shortly.

The Salzburg Festival wants to take responsibility and do everything it can to prevent the corona virus from spreading further:

Plan for the Salzburg Festival
1.) Since 16 March 2020: All offices and workshops of the Salzburg Festival will remain closed for the time being until 13 April 2020.
2.) By 30 May 2020: Decision whether the Summer Festival will take place.
Our ticket office at Herbert-von-Karajan-Platz 11 will remain closed for personal customer service until further notice. However, the ticket office can be contacted by e-mail and telephone. Our staff will process your order by telework.
Contact ticket office:
Monday – Friday 10:00 -12:30 and 13:00 to 16:30
info@salzburgfestival.at
+43-662-8045-500
In addition, there will be no public guided tours and group tours of the festival halls for the time being.
The planned start of direct ticket sales for the Summer Festival on 27.03.2020 will be postponed to 14.04.2020 and will then be handled exclusively via our online ticket shop.
The Salzburg State Exhibition “Great World Theatre – 100 Years Salzburg Festival” cannot start on the scheduled date (25.4.). The artistic intervention “The Dream of a Fairy Temple” will also be postponed indefinitely.

We understand the general confusion and insecurity and have therefore added a page to our website with Frequently Asked Questions and information on the coronavirus.

Info Coronavirus

Tickets Summer 2020 now available

Pre-sales stages

Salzburg Festival 2020

Kindly submit your ticket orders online from 14 April, 2019 to 07 January, 2020. All orders that arrive by that date will be treated equally, no matter when you placed your order. All customers will receive written confirmation of the status of their orders by the end of March 2020 at the latest. Orders received after the deadline can only be filled after those which were received in time. Orders from Friends of the Salzburg Festival, including subscribers, members of the association, supporters, club members, patrons and sponsors, will be given priority, depending on the current membership status.

Starting on 27 March, 2020, you will have the opportunity to buy tickets and subscriptions directly via this website. Please use the PROGRAMME / TICKETS and SUMMER pages of this website to select your event. With the clicking of the order button you can put tickets directly in the shopping cart, with the unique opportunity of choosing your seat within the virtual image of the hall and checking its sightlines. By paying by credit-card you can complete the purchase.

Read more about youth subscriptions with reductions of up to 90% for teenagers and young adults under the age of 27 years.

Ticket Office

Our top priorities are service and consultation. Our friendly team is happy to guide you through your ticket order, your ticket purchase and any other questions concerning your festival visit. Use our phone services, send us an e-mail or book your preferred seat online.

KARTENBÜRO/Ticket Office Salzburger Festspiele

PAY ATTENTION:
We are closing our ticket office at Herbert-von-Karajan-Platz 11 for personal customer traffic until the expiry of the decree, currently 13 April.

However, the ticket office can be reached by e-mail and telephone (Monday – Friday 10:00 -12:30 and 13:00 to 16:30). Our staff will process your order by telework.

Herbert-von-Karajan-Platz 11
5020 Salzburg, Austria
Tel. +43 662 8045 500
Fax +43 662 8045 555
info@salzburgfestival.at

Opening hours:
Due to the current situation regarding the coronavirus, no personal customer service is possible for the time being: Our online ticket shop www.salzburgfestival.at will of course continue to be available to you
More information

SALZBURGER FESTSPIELE SHOP • KARTEN/TICKETS Direct Sale
Hofstallgasse 1, entrance to Felsenreitschule | Haus für Mozart

Opening hours
Whitsun, May 29 – June 1, 2020: 09.30 am – 7.00 pm
July 1 – July 17, 2020: Mon – Sat 09.30 am – 5.00 pm
July 18 – August 30, 2020: 09.300 am – 8.00 pm daily

Christoph Engel, MAS

Director Sales

Margit Kudielka

Employee Ticket Office

Mag. Johanna Leiner

Employee Ticket Office

Siegrid Lengauer

Employee Ticket Office

Mag. Anita Linnemayer

Employee Ticket Office

Aurélie Mayer-Musah

Employee Ticket Office

Dr. Norma Meiringer

Employee Ticket Office

Mag. Claudia Reisecker

Employee Ticket Office

Bernadette Salzmann, LL.M.

Mitarbeiterin Kartenbüro

Barbara Wallner

Employee Ticket Office

Bernadette Zauner

Employee Ticket Office

Questions & Answers

How can I order tickets for the Salzburg Festival?

We ask that you place your ticket orders online, by e-mail, fax, or by post between 13 November 2019 and 7 January 2020 .Please note that tickets are not allotted on a 'first come, first served' basis until this deadline. No preference is given to orders placed first. Instead, we try to give all those interested in culture the time to peruse the program at their leisure both online and in print, to give you the opportunity to learn more at one of the many programme presentations, and to confer with family and friends. Thus, the speed of your order does not matter for the chance of obtaining a ticket--whether you place your order arrives on the first day or on the last day of the deadline, you have an equal shot at obtaining a ticket. During this time, you can select your preferred performances, and gives you a chance to change and alter your desired tickets. After the deadline, all orders are binding. However, this does not guarantee a fixed card allocation. From the middle of January until the end of March at the latest, you will be notified of the extent to which your order could be processed as requested.

In which order are ticket orders processed?

The allocation of the tickets will start immediately after the deadline up to and including the end of March. Up to a thousand orders a day are processed by the team of the ticket office, booked, and billed. Orders by members of the Friends of the Salzburg Festival (including club members, patrons and sponsors), which support us financially, thus helping to enable much of our programme in the first place, are processed first. When processing requests, we also take into consideration how long the customer has already been coming to the festival. We value the patronage of our customers. We cannot make every order wish come true. For almost every performance, date or category, the demand far exceeds the supply of tickets. The chance of a successful ticket allocation increases depending how flexible you are in terms of the performance, date and price category.

When will I know if my order was successful?

You will receive a written notification by the end of March at the latest:

a positive allocation in the form of an invoice
if no allocation was possible, you will receive a message by e-mail / letter no later than the end of March.

What to do if my ticket order was not successful?

Ticket availability is subject to a dynamic process and can therefore change constantly. For sold-out performances, we offer our customers the opportunity to return their already purchased tickets to the ticket office for a commissioned resale. These commission tickets are immediately up for sale. Please inform yourself about our current ticket offers.

Where can I find the list of available tickets?

Please consult the online programme and set the filter to 'available tickets' and set the price range filter according to your suitable price range. The performances corresponding to the filter criteria are then displayed. In addition, a list of all currently available tickets is available for download.

When and how can I purchase tickets for the summer festival?

From March 27, 2019, you have the opportunity to buy tickets directly:

directly on this website, with the unique opportunity to choose your desired seat in the 3D seating chart and to check the visibility
in the SALZBURGER FESTSPIELE SHOP • TICKETS, Hofstallgasse 1, A-5020 Salzburg > Opening hours

When and how can I purchase tickets for the Whitsun Festival?

From the Tuesday after Whitsun, subscriptions can be purchased for the following year's Whitsun festival.

directly on this website, with the unique opportunity to choose your desired seat in the 3D seating chart and to check the visibility
in the SALZBURGER FESTSPIELE SHOP • TICKETS, Hofstallgasse 1, A-5020 Salzburg > Opening hours

The sale of individual tickets starts in mid-October:

directly on this website, with the unique opportunity to choose your desired seat in the 3D seating chart and to check the visibility
in the Ticket Office, Herbert-von-Karajan-Platz 11, A-5020 Salzburg;
in the SALZBURGER FESTSPIELE SHOP at the end of March / beginning of April. > Opening hours

How can I pay the bill for my tickets?

Please pay only after receipt of the invoice stating the payment reference by bank transfer. If you have chosen the payment method credit card on your order, the invoice amount will be deducted from your card at the time of payment. The Salzburg Festival accepts the following credit cards: Master Card, American Express, Diners Club, Visa, JCB.

Do I have to purchase tickets in a package?

No. All tickets can be ordered individually and purchased depending on availability. However, you have the option of purchasing thematic and chronological subscriptions for both the summer and Whitsun festival depending on availability.

Are discounted tickets for children and teenagers available?

Discounted tickets for children, adolescents and young adults under the age of 27 (birthday cutoff: June 30) are available for selected performances. Around 6000 opera, theatre and concert tickets are offered with a reduction of up to 90 % and are available in the form of youth subscriptions. > More Information

If you have previously purchased youth tickets or you have shown your interest, we will have your information on file and the information will be sent to you automatically. Otherwise, please send us your details (name, address, e-mail, date of birth) to info@salzburgfestival.at

In addition, as a member of the "Jungen Freunde", you can purchase tickets at discounted prices.

Are there standing room tickets?

Standing room tickets are available in the Felsenreitschule and in the Haus für Mozart. There are also standing room places at the Jedermann performances on the Domplatz. These are available starting one hour before the performance at the box office int the Franziskanergasse, but only if the performance takes place on the Domplatz (Cathedral Square). If the performance takes place in the Große Festspielhaus, no standing room tickets are available.

Is there a discount for holders of the ‘Kulturpass’?

The Salzburg Festival offers holders of the 'Kulturpass' the opportunity to attend selected dress rehearsals. Detailed information can be found at http://www.hungeraufkunstundkultur.at/salzburg

Are there any cheap last-minute tickets available right before the start of a performance?

The Salzburg Festival offers no special last-minute discounts.

Are there print@home- / e-tickets?

Currently we do not offer print@home- or e-tickets.

Can I purchase a voucher for a specific performance?

Vouchers can be purchased with a value specified by the customer, but these do not guarantee the allocation for specific performances. The voucher can be redeemed with all available tickets of the Salzburg Festival, which includes the Whitsun and summer festival. If you would like to pay for ordered tickets with a voucher, please note this on your order and give us the value and the coupon number. To settle an invoice, please send the original voucher by mail to the ticket office (Herbert-von-Karajan-Platz 11, A-5020 Salzburg).

Can I buy Salzburg Festival tickets as a Christmas present?

Tickets for the Whitsun festival are available from around mid-October. As the allocation of tickets for the summer does not begin until January, unfortunately we can not confirm any ticket requests in time for Christmas. However, you have the opportunity to purchase vouchers online or at our ticket office.

Unauthorized providers and ticket vendors in front of the venues

Especially for heavily sought-after or sold-out performances, there are numerous providers on the Internet, in particular, who advertise tickets for the Salzburg Festival at greatly inflated prices. However, there are also often ticket sellers in front of the entrances of the venues. For you as a guest, it is very difficult to tell if this is a private individual who wants to sell you their ticket or an unauthorized commercial seller. All these providers sell these tickets without the consent of the Salzburg Festival. The Salzburg Festival therefore reserves the right to deny entry to persons with tickets who violate these terms and to void existing. We therefore recommend that you only book directly from authorized providers, at the ticket office, or in the Salzburg Festival Shop directly • Tickets can be purchased through our website, the ticket office, or at the box office of the respective performances. If you have received a questionable offer for tickets, please feel free to contact us directly. We can check the authenticity of the vendor for you.

How do I receive my tickets?

For a fee, tickets will be sent to you by registered mail (prices vary on the destination country: for Austria € 6, - Germany € 7, - other countries up to 1% of the total bill, but at least € 12, -) For sponsors after receipt of their annual subscription has been paid. Upon request, tickets are also available for pickup in the ticket office of the Salzburg Festival. No more tickets will be mailed 4 weeks before the first booked performance.

If you elect to pick up your ticket, please come to the ticket office, Herbert von Karajan Platz, no later than 2 ½ hours before the start of the performance.
Opening hours: Mon–Fri 10:00–12:30 am and 01:00–04:30 pm
If your first booked performance starts at 11:00 am or earlier and you have not picked up the tickets the day before, your tickets will be ready for pickup at the ticket office of the respective venue on the day of the performance.
If your first booked performance is a performance on the Perner-Insel and you arrive directly to Hallein, the tickets will be available for pickup one hour before the start of the performance directly at the ticket office.

You will receive your tickets upon presentation of the order confirmation / invoice or a valid photo ID.

How long does it take to receive my purchased tickets?

After your payment has been processed (for Friends and Patrons of the Salzburg Festival, after the annual fee payment has been processed), purchased tickets will be to you sent via registered mail within four weeks. Tickets will be mailed up to four weeks before the first booked performance, after which point tickets are available for pickup on site- please don't forget to show your invoice and / or your ID.

Where can I pick up my purchased tickets?

Paid tickets can be picked up at the ticket office (please note the opening hours ) of the Salzburg Festival (Herbert-von-Karajan-Platz 11, A-5020 Salzburg) up to 2 ½ hours before the start of the performance. After this time, your tickets can be collected directly at the box office of your respective venue one hour before the start of the performance. Tickets for performances starting at 11.00 am or earlier can only be picked up at the box office of the respective venue on the day of the performance. You will receive your tickets upon presentation of the order confirmation / invoice or a valid photo ID.

Can I return or change my booked tickets?

Ticket purchases are binding in all cases. A return or an exchange is unfortunately not possible. For sold-out performances, we offer the possibility of reselling your tickets with a commission fee of 15% (club members 10%, sponsors free). We do not provide a sales guarantee. Tickets that have not yet been resold can be redeemed by you at any time.

Are my tickets transferrable?

In general, tickets of the Salzburg Festival are not personalized and therefore transferable. The acquisition for commercial resale is prohibited without the prior consent of the Salzburg Festival. Furthermore, it is strictly forbidden to offer tickets via internet auctions and online marketplaces. For special offers or discounts (for example, youth cards), tickets are personalized and non-transferable. In this case, ticketholders are requested to present their photo ID unsolicited at the performance.

I lost my tickets.

Ticket replacements can be requested in writing to the ticket office upon presentation of the original invoice and a photo ID for a processing fee of € 5, - per ticket (members of the Association of Friends of the Salzburg Festival € 3, -, sponsors free). This reprint only serves as a duplicate. The original ticket remains valid and is given the priority in case of a double seat occupancy. Requested replacement tickets will be issued exclusively on the day of the performance.

My tickets did not arrive in the mail.

Please contact the ticket office. > Kontaktdetails

Will I get a refund if there is a change in the cast of a performance?

Changes to the cast and programme as well as changes in the starting times do not entitle ticket holders to return their tickets. If there are any changes, we do our utmost to inform you in timely manner. However, it is ultimately your responsibility to inform yourself of any changes. The latest information can be found on our website.

Will I get a refund if a performance is canceled?

We do our utmost to ensure that all performances go ahead as planned. Nevertheless, should there be a cancellation, you will be refunded the full ticket price. Other refund claims on your part are excluded unless we are responsible for the reason for the cancellation of the event. The ticket must be redeemed within 3 months after the date of the canceled performance, and the original ticket returned. Thereafter, any refund claim expires.

How is the Salzburg Festival preparing for the coronavirus?

The Salzburg Festival engages in continuous exchange with the relevant authorities. In addition, a task force led by a physician has been established. This task force has developed crisis plans in case the virus spreads further as well as prevention plans.

So far, the following measures have been implemented:
- As a contribution to the urgently needed containment of the coronavirus, we have decided to close all offices and workshops of the Salzburg Festival for the time being until 22.03.20. We hope this will help us to celebrate our 100th anniversary with Whitsun and summer festivals. Thank you for your understanding.

- Naturally, we, the Salzburg Festival, want to take responsibility for our customers, our staff and our fellow citizens of Salzburg and make every contribution to preventing the coronavirus from spreading further: we are following the orders and recommendations of the Austrian government and are in permanent contact with the relevant authorities. Starting immediately and until the end of the order, currently 3 April 2020, we are closing our ticket office on Herbert-von-Karajan-Platz 11 for personal customer service. In addition, no public tours or group tours of the Festival halls will take place during the period in question. Our online ticket shop www.salzburgfestival.at is available around the clock.

- Information and recommendations for all employees regarding hygiene, travel, actions to take in case of illness

- Training of sales and front-of-house staff regarding information for the public, behaviour in cases of crisis

- Training of cleaning staff: special and regular cleaning of all surfaces, handrails, bars, toilets, dressing rooms, tables, etc… at all Festival theatres and offices.

- Provision of disinfectant: all restrooms and gastronomic areas as well as crucial entrance and exit points have been fitted with disinfectant dispensers

- Regular exchange of information with all artists and ensembles and, if necessary, support for them as prevention measures take effect

- Establishment of one central information point for all customers and visitors to the Salzburg Festival:
Tel.: +43-8045-600
E-Mail: info@salzburgfestival.at
https://www.salzburgerfestspiele.at/en/faq-coronavirus

If a performance is cancelled, will my money be refunded?

In the event that a performance is cancelled, ticket holders receive a refund of the ticket price, regardless of the reason for the cancellation. This is part of our General Terms and Conditions and would also apply to cancellations of performances due to the coronavirus. Infos regarding the cancellation of the Whitsun Festival will be published in the near future.

Where can I find information?

As a contribution to the urgently needed containment of the coronavirus, we have decided to close all offices and workshops of the Salzburg Festival for the time being until 13.04.20.

We hope this will help us to celebrate our 100th anniversary with Whitsun and summer festivals. Thank you for your understanding.

In addition, news will always be published on our website:
https://www.salzburgerfestspiele.at/en/faq-coronavirus
As well as on our Facebook page:
https://www.facebook.com/salzburg.festival/

The State of Salzburg has established a website especially for this issue. Here is the link:
https://www.salzburg.gv.at/themen/gesundheit/corona-virus/corona-english

The State of Salzburg also informs its citizens via Facebook:
www.facebook.com/LandSalzburg

General information on the coronavirus in Austria:
https://www.sozialministerium.at/en.html

Are there currently cases of the coronavirus in Salzburg?

There are currently cases of the coronavirus in the State of Salzburg. Current information on the spread of the virus in Salzburg can be found here: http://www.salzburg.gv.at/corona-english

Can I still travel to Salzburg?

Please do not! With the closure of all accommodation on Monday 16th March, we want to ensure that all guests who are currently still in Salzburg and Salzburger Land have a safe and organised trip home. Travelling to SalzburgerLand now would work against all the measures being taken by the authorities to prevent as much as possible the spread of the Corona Virus!

Are there restrictions on public life in Salzburg and the State of Salzburg?

There are serious restrictrions on public life in Austria. More Information: https://www.sozialministerium.at/en.html

What should I do if I suspect I may be infected?

Should you seriously suspect that you or someone in your close proximity might be infected and you are within Austria, please immediately contact the Health Services by calling the number 1450. Please make sure to make initial contact only by phone. Outside of Austria, please contact the local health authorities.

How can I protect myself from infection?

The links below offer an overview of how to prevent infection with the coronavirus – but of course also with other diseases, such as seasonal flu. www.salzburg.gv.at/corona-virus resp. www.salzburg.gv.at/corona-english