Planning Your Visit

Due to the changed conditions, all tickets for the originally anniversary programme, which was announced on 13 November 2019, had to be declared invalid. Ticket purchasers of the invalidated tickets were offered an immediate refund of the total price of the tickets already paid for as of 2 June, 2020.

An individual offer will be made to all ticket purchasers who have not opted for a refund. This procedure is supported by a specially programmed algorithm, which ensures that the original purchase corresponds as closely as possible to the new programme. The creation of the algorithm is supervised by a notary. The offers for sponsors, club members, supporters and club members are given priority and are linked to the current membership status. Please log in to "My Festival" (Login for existing customers) to view your new offer.

If you have already purchased tickets for the 2020 Summer Festival (18 July - 30 August 2020) and would like to have tickets for the modified Festival (1 - 30 August 2020), you currently do not have to take any further steps on your part:
• We will send you a new offer, which best matches your original wishes adapted to the new calendar.
• You can accept or reject this offer after receipt.
• If this new offer does not suit you, you can then let us know your fefund requests
• In the following purchase period, you can choose your performances based on availability.

As soon as the new offer has been received, the ticketing office must be notified of the decision by 5 July, 2020. The offer can only be accepted or rejected in its entirety. If the offer is not accepted by that date, it will automatically expire and the tickets will be returned to sale.

Starting on 13 July general ticket sales for those who had not yet purchased tickets for the 2020 Salzburg Festival is possible. Please note that unfortunately, advance orders cannot be accepted.

If you have tickets for the originally planned Summer Festival (18 July - 30 August 2020) and you would like to return them because you don't want to or can't come to the modified 2020 Salzburg Festival we kindly ask you to let us know your refund or cancellation request online at My Festival (Login for existing customers).

Ticket sales for all those who have not currently purchased tickets for the Salzburg Festival 2020 are possible from 13 July 2020. Orders cannot be accepted in advance.

Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Since the performance of Jedermann on Cathedral Square is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situa-tion, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

In the anniversary year 2020 there will be an additional contingent of fair-weather tickets for open-air performances due to the applicable legal framework, which will only be valid for performances on the Cathedral Square. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.

In the anniversary year 2020 will be an additional contingent of fair weather tickets for the open-air performances of the Jedermann on Cathedral Square due to the current legal framework. These tickets are only valid for performances on the Domplatz. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.

Seats are allocated in accordance with the legal framework. The allocated seats must be strictly adhered to. However, Salzburg Festival reserves the right to provide seats in the same category other than those listed on the ticket for organisational reasons. Instructions of the hall staff must also be followed. When ordering a wheelchair seat, it must be announced whether a seat for the accompanying person is required in the immediate vicinity. Detailed information on all wheelchair spaces in the individual venues is available at www.salzburgerfestspiele.at/en/accessibility.

The Whitsun Festival 2020 had to be cancelled due to the coronavirus pandemic. Of course you can return your tickets and you get a refund for your ticket price. Therefore please go to My Festival (Login for existing Customers).

If you have any questions about your tickets, please contact our tickets office. Opening hours and contact information are available here.

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.