Planning Your Visit

Getting There

Many roads lead to Salzburg, the heart of the heart of Europe. Whether you arrive by car, bus, train or plane, Salzburg is easily accessible from all directions.

Please note that due to the current situation there can be different regulations concerning entrance and residence. You can find further information here.

Rail

The Salzburger Hauptbahnhof (Salzburg main station) is serviced by a number of European railway companies. Environmentally conscious guests from Austria, Germany, Switzerland and beyond can make use of this well-connected network.

Salzburg Hauptbahnhof – Information
Südtiroler Platz 1
5020 Salzburg
Tel. +435 1717
Website

Railway companies
Austrian Federal Rail Company (ÖBB)
Westbahn
Deutsche Bahn (DB)
SwissFederal Rail Company (SBB)
Meridian (Munich – Salzburg)

Plane

Salzburg has the second largest airport in Austria. Many international airlines fly to Salzburg Airport W.A. Mozart.

Furthermore, Salzburg is only about three hours away from other major airports, including Munich International Airport and Vienna International Airport. Both are easily accessible by public transport.

Salzburg Airport W.A. Mozart

Munich International Airport

Vienna International Airport

Bus

Just a few meters from Großes Festspielhaus, on Herbert-von-Karajan-Platz, there is the nearest bus stop (line 1, 8, 10, A, 22, 23). Most other venues can also be easily reached by bus

Trip planner >

Festival Ticket = Bus Ticket

Tickets for Festival performances will be vaild for travel within the city of Salzburg in the so called core-zone by trolleybus, bus or S-Bahn from three hours before the performance begins until the last service. This offer is vaild for the Salzburg Whitsun Festival and the Salzburg Festival in summer.

Car

Arriving by car from within Austria you will arrive either via the A1  (from Vienna/eastern Austria) or the A10 (from the south/western part of Austria). Coming from Germany, you will arrive via the A8 highway.

Please note:

  •  There is a ban on driving in parts of Salzburg’s city center.
  • Starting one hour before the beginning of a performance, private vehicles can only enter the Hofstallgasse to let visitors out. Parking is not permitted.
  • Parking spaces in the center of Salzburg are subject to a parking fee.
  • Information about the parking facilities at the individual venues can be found on our venue information pages.

Useful Information about bringing your car to Salzburg

Accommodation

From exclusive boutique hotels to top international Hotels to cozy country house accommodation -Salzburg’s overnight accommodations offer something for every taste and for every budget. The best value offers as well as current vacancies are best booked through our tourism partners:

Salzburg.info

Salzburgerland Tourism

Salzburg old town

 

Initiative of the Salzburg Festival

The whole world is looking at Salzburg when the city of Mozart becomes the cultural capital of the world again this summer. The Salzburg Festival, the Salzburger Altstadtverband and the Wirtschaftskammer Salzburg have come together for an initiative in times of rising COVID-19 infections.

If tourism and trading companies of the city of Salzburg commit to comply with the hygiene and safety standards specified by the initiators for the respective industry in their company, they are allowed to use the sign “Partnerbetriebe – sichere Festspiele”. In addition, these companies are named on the Salzburg Festival homepage and in service mailings to Salzburg Festival customers.

On the one hand, this is intended to preserve the excellent reputation of the city of Mozart as a tourist destination and, on the other, to prevent the rightly feared clusters from developing. The participants in the initiative show that they pull together with the Festival and that they are taking on special responsibility towards guests and customers of our city.

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Accessibility

For the Salzburg Festival accessibility is important. In all venues we offer places for wheelchair users, disabled toilets and barrier-free access. Learn more about accessibility at the Salzburg Festival.

Your Visit

A visit to the Salzburg Festival is a unique experience. To answer any questions that you may have, we have summarized the most frequently asked questions for you below. Did we miss something? Please drop us a line at info@salzburgfestival.at.

Information for Coaches

Access and parking regulations

During the Salzburg Festival, coaches (mini buses are considered as cars) require a permit sticker to enter Hofstallgasse.

For more information, please refer to the Information letter for coaches

Please order your permit sticker at busvignette@salzburgfestival.at

FAQ

Is it possible to visit the festival halls?
Please find information about guided tours here.
Where can I get information regarding the broadcasts of the season?
A list of planned radio, TV or streaming broadcasts can be found on the programme pages of the respective productions on this site: https://www.salzburgerfestspiele.at/en/broadcasts
When and where are programme booklets for the productions available for purchase?
Programme booklets for productions are on sale at the venue one hour before the start of the respective performance. They are also available at the Festival shop, Hofstallgasse 1, 5020 Salzburg.
Is there a dresscode for performances?
We look forward to welcoming you at our performances in festive and elegant evening attire.
What happens with lost items?
All lost items are kept safe in the department for building administration. You can contact us at: +43 662 8045 311
Is there a fee for using the cloakroom?
The use of the cloakroom is free of charge for visitors at all Salzburg Festival events. For reasons of fire safety, jackets, coats, and umbrellas must be handed in at the cloakroom. For security reasons, we are unable to store bulky items such as suitcases, bags, or rucksacks in the cloakroom for you. In case you intend to leave the city directly after a performance, it is advisable to leave your luggage at your hotel or deposit it in the safety locker at the train station.
What do I need to consider regarding security regulations in general?
As extended police inspections cannot be ruled out, please allow a little more time for your entry at the various venues. We recommend arriving about 30 minutes before the beginning of each performance. Please bring a valid official identification document in order to be able to verify your identity yourself upon request. For security reasons, the following items are not allowed within the premises of our venues:
  • Bulky items. We are unable to store bulky items such as suitcases, bags, or rucksacks in the cloakroom for you. In case you intend to leave the city directly after a performance, it is advisable to leave your luggage at your hotel or deposit it in the safety locker at the train station.
  • Permitted bags should not exceed the following dimensions: 45 x 25 x 35 cm Pointed or other sharp objects are considered dangerous and usable as weapons.
Are there “house rules”?
The respective house rules of Salzburg Festival apply in all venues. By entering a performance ven-ue, visitors and customers expressly accept the house rules.
What happens if I am late?
We recommend that you arrive at the respective venue approx. 30 minutes before the start of the performances. Despite this, should you arrive after the performance has started, please contact the staff service immediately, who will be able to assist you. We strive for the possibility of a late admittance, but there may be productions in which there is no late admittance because of excessive disturbances caused to the rest of the visitors.
When do the doors open before a performance?
The foyers of the respective venues open one hour before the start of the performance. Doors to the performance venues themselves generally open 30 minutes before the start of the performance.    
Are there standing room tickets?
Notice: Due to the coronavirus situation there are no standing room tickets allowed in 2020. Thank you for your understanding!

Besides these special circumstances we would be able to provide: standing room tickets in the Felsenreitschule and in the Haus für Mozart. There are also standing room places at the Jedermann performances on the Domplatz. These are available starting one hour before the performance at the box office int the Franziskanergasse, but only if the performance takes place on the Domplatz (Cathedral Square). If the performance takes place in the Große Festspielhaus, no standing room tickets are available.
Can I drive up to the front of the Festspielhaus by coach?
Coaches require a special permit to be permitted to drive into the Hofstallgasse. Please send all inquiries to busvignette@salzburgfestival.at until the beginning of July at the latest.
		
Can I drive up to the front of the Festspielhaus by car?
Starting one hour before the beginning of a performance, vehicles can enter the Hofstallgasse and let visitors out. However, no parking is permitted. The entry and pickup is regulated by the police.
Festival Ticket = Bus Ticket
Tickets for Festival performances will be vaild for travel within the city of Salzburg in the so called core-zone by trolleybus, bus or S-Bahn from three hours before the performance begins until the last service. This offer is vaild for the Salzburg Whitsun Festival and the Salzburg Festival in summer.
Where can I park?
The closest parking possibility to the Festival Quarter is the Altstadtgarage. Further information about parking you find on the site of the specific venue.
Is the Salzburg Festival wheelchair accessible?
The Salzburg Festival offers places for wheelchair users, disabled toilets and barrier-free access in all venues. Learn more about accessibility at the Salzburg Festival.
Why had all tickets of the originally planned Salzburg Festival (18 July – 30 August 2020) be declared invalid?
Due to the changed conditions, all tickets for the originally anniversary programme, which was announced on 13 November 2019, had to be declared invalid. Ticket purchasers of the invalidated tickets were offered an immediate refund of the total price of the tickets already paid for as of 2 June, 2020.
I had tickets for the original programme (18 July – 30 August 2020), where can I find my new ticket offer?
An individual offer will be made to all ticket purchasers who have not opted for a refund. This procedure is supported by a specially programmed algorithm, which ensures that the original purchase corresponds as closely as possible to the new programme. The creation of the algorithm is supervised by a notary. The offers for sponsors, club members, supporters and club members are given priority and are linked to the current membership status. Please log in to "My Festival" (Login for existing customers) to view your new offer.
I have already bought tickets for the originally planned Salzburg Festival (18 July – 30 August 2020), what can I do now to get tickets for the modified Festival?
If you have already purchased tickets for the 2020 Summer Festival (18 July - 30 August 2020) and would like to have tickets for the modified Festival (1 - 30 August 2020), you currently do not have to take any further steps on your part:
• We will send you a new offer, which best matches your original wishes adapted to the new calendar.
• You can accept or reject this offer after receipt.
• If this new offer does not suit you, you can then let us know your fefund requests
• In the following purchase period, you can choose your performances based on availability.
I have received a new offer, what should I do now?
As soon as the new offer has been received, the ticketing office must be notified of the decision by 5 July, 2020. The offer can only be accepted or rejected in its entirety. If the offer is not accepted by that date, it will automatically expire and the tickets will be returned to sale.
I have declined the new offer, will I still have the chance for new tickets?
Starting on 13 July general ticket sales for those who had not yet purchased tickets for the 2020 Salzburg Festival is possible. Please note that unfortunately, advance orders cannot be accepted.
I would like to return my tickets for the originally planned Salzburg Festival (18 July – 30 August 2020)
If you have tickets for the originally planned Summer Festival (18 July - 30 August 2020) and you would like to return them because you don't want to or can't come to the modified 2020 Salzburg Festival we kindly ask you to let us know your refund or cancellation request online at My Festival (Login for existing customers).
I am interested in attending the modified Salzburg Festival this summer, but currently have no tickets.
Ticket sales for all those who have not currently purchased tickets for the Salzburg Festival 2020 are possible from 13 July 2020. Orders cannot be accepted in advance.
May I pass my tickets?
Please note that the purchase for commercial or trade resale, as well as the transfer of tickets without the prior consent of the Salzburg Festival is prohibited. Even in the case of consent, the personalization of tickets is valid. Furthermore, it is not permitted to offer tickets to the public via internet auctions and market places as well as in radio, press or any other way. The Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase admission tickets in the future and to block existing admission tickets without replacement.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

Is Jedermann performed on the Domplatz (Cathedral Square) irrespective of the weather?
Since the performance of Jedermann on Cathedral Square is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situa-tion, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

In the anniversary year 2020 there will be an additional contingent of fair-weather tickets for open-air performances due to the applicable legal framework, which will only be valid for performances on the Cathedral Square. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.

What rules apply to fair weather tickets?
In the anniversary year 2020 will be an additional contingent of fair weather tickets for the open-air performances of the Jedermann on Cathedral Square due to the current legal framework. These tickets are only valid for performances on the Domplatz. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.
What do I need to know about the placement at the venues?
Seats are allocated in accordance with the legal framework. The allocated seats must be strictly adhered to. However, Salzburg Festival reserves the right to provide seats in the same category other than those listed on the ticket for organisational reasons. Instructions of the hall staff must also be followed. When ordering a wheelchair seat, it must be announced whether a seat for the accompanying person is required in the immediate vicinity. Detailed information on all wheelchair spaces in the individual venues is available at www.salzburgerfestspiele.at/en/accessibility.
How can I return my tickets for the Whitsun Festival 2020?
The Whitsun Festival 2020 had to be cancelled due to the coronavirus pandemic. Of course you can return your tickets and you get a refund for your ticket price. Therefore please go to My Festival (Login for existing Customers).
I have a question about my tickets for the 2020 Whitsun Festival.
If you have any questions about your tickets, please contact our tickets office. Opening hours and contact information are available here.
If a performance is cancelled, will my money be refunded?

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

Please note the rgulations considering the Jedermann on Cathedral Square: Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.