My festival

General Terms
and Conditions

1. General

These General Terms and Conditions of Business apply exclusively to the purchase of admission tickets for the Programme 2025 with the express exclusion of any conflicting conditions of the ticket purchaser.

2. Ticket purchase and ticket allocation procedure

  1. ALL ORDERS are requested by the deadline 21 JANUARY 2025:
    online: www.salzburgfestival.at
    by mail: TICKET OFFICE OF THE SALZBURG FESTIVAL P.O. Box 140, 5010 Salzburg, Austria
  2. All orders arriving at the latest by the DEADLINE will be handled equally, irrespective of when they arrive. Notification of the extent to which the order is processed as requested will be sent by end of March 2025 at the latest. Orders received after the deadline will only be processed after all orders placed before the deadline have been filled.
  3. Orders from CLUB MEMBERS, PATRONS, ASSOCIATION MEMBERS AND SUBSCRIBERS are processed with priority and are linked to the current member status.
  4. When ordering a wheelchair seat, it must be announced whether a seat for the accompanying person is required in the immediate vicinity. Detailed information on all wheelchair spaces in the individual venues and on the subject of ACCESSIBILTY can be found at www.salzburgfestival.at/en/accessibility
  5. ONLINE TICKET SALES
    The tickets for the 2025 WHITSUN FESTIVAL are available as subscriptions beginning immediately, as single tickets beginning 20 January, for the 2025 SUMMER FESTIVAL beginning 21 MARCH 2025 directly on www.salzburgfestival.at by using the interactive season overview. The online ticket purchase is confirmed automatically via email. Since not all available seats are sold through the website, it is possible that tickets are still available for events even though they are marked as sold out online.
  6. DIRECT SALE FROM 21 MARCH 2025
    TICKET OFFICE OF THE SALZBURG FESTIVAL
    We have moved. From now on you will find us at
    Wiener-Philharmoniker-Gasse 3 · 5020 Salzburg · Austria

3. Performance visit

Each visitor needs his / her own ticket and seat. Children are admitted to the Salzburg Festival performances from the age of six, unless otherwise indicated for the respective performance. Persons without a valid ticket will be refused admission to the performance.
For safety reasons and in the interests of the participating artists and the audience present, the right to the booked seat expires as soon as the performance starts. Late admission is only possible, if at all, during applause and/or intermissions as specified by the artistically responsible persons in consultation with the audience service. There is no entitlement to a refund of the purchase price.

4. Personalisation of admission tickets

Tickets for the Salzburg Festival must be personalized without exception for the ticket purchaser’s own protection and to prevent unauthorized distribution. The name of the respective visitor is printed on the tickets. Only the person named on the ticket (including accompanying person(s) up to a defined maximum number – provided the group passes the admission controls together) is entitled to admission to the event after presenting a photo ID without being asked. A re-personalization of tickets is possible online at any time. Printed tickets can be re-personalized for a fee of € 5.– (association members € 3.–, patrons free) directly through the ticket office of the Salzburg Festival. Printed tickets will lose their validity when reprinted or downloaded again.

5. Placement

Seats are allocated in accordance with the legal framework. The allocated seats must be strictly adhered to. However, the Salzburg Festival reserves the right to provide seats within the same category other than those listed on the ticket for organizational reasons. Instructions of the hall staff must also be followed.

6. Right of withdrawal

The right of withdrawal in distance selling pursuant to § 11 FAGG does not apply to the purchase of entry tickets, as these are leisure services within the meaning of § 18 (1) Z 10 FAGG.

7. Dispatch of tickets

E-tickets will be delivered free of charge by email or online on www.salzburgfestival.at at ‘My Festival’.
Printed tickets will be sent in any case by registered mail for a fee (in the case of patrons, after receipt of payment of the patronship fee). The fee for printed tickets per invoice is € 6.– for Austria, € 7.– for Germany and € 12.– for other countries. From four weeks before the first performance booked, tickets must be picked up in printed form on site, or booked as e-tickets. It is the customer’s responsibility to check the information on his/her tickets immediately after receipt. In the event of any errors, the ticket office must be contacted immediately.

8. Payment

Payments should only be made after receipt of the invoice, quoting the purpose code, and must be effected within the time indicated on the invoice. The Salzburg Festival accepts the following credit cards: Mastercard, American Express, Diners Club, Visa, JCB. Payment by bank transfer (charges to be
paid by the purchaser), payment from the credit of the customer account, payment by vouchers as well as payment by bank card (Maestro) or cash payment on site are also possible. From three weeks before the event date, bank transfers are only possible in exceptional cases.

9. Return and exchange

Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. Ticket returns are only possible for sold out performances for resale on commission; a 15 % commission fee (association members 10 %, patrons free of charge) applies. The Salzburg Festival does not guarantee the resale of returned tickets. If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (in the case of several performances, after the day of the last performance for which tickets have been accepted for resale on commission).

10. Commercial and private resale or transfer

The purchase for commercial or trade resale, as well as the transfer of tickets, is prohibited without the prior consent of the Salzburg Festival. Even in the case of consent, point 4 applies. Furthermore, it is not permitted to offer tickets to the public via Internet auctions and marketplaces as well as on the radio, in the press or in any other way. Passing on discounted tickets (in particular youth tickets, press tickets) is prohibited. The Salzburg Festival reserves the right to refuse persons who violate this prohibition the purchase of tickets in the future, to block existing tickets without replacement and to take further legal action.

11. Changes in cast and programme

Changes in the cast and programme as well as changes in the start times do not entitle the holder to return the tickets. If there are any changes, the Salzburg Festival will do its utmost to inform ticket purchasers as far as it is reasonably possible. However, it is the customers’ responsibility to inform themselves about any changes. The most up-to-date information can be found on our website www.salzburgfestival.at

12. Performance cancellations

In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. If the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within three months of the date of the cancelled performance. After that any claim expires.

13. Special regulations for the performances for the Jedermann

Since Jedermann performances on Domplatz (Cathedral Square) are openair performances, a weather risk cannot be excluded. In the event of rain or an uncertain weather situation (e.g. heavy rain or thunderstorms), the performance may be moved to the Grosses Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Grosses Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the Jedermann in the Grosses Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.

14. Picture and sound recordings during the performances

All types of image and sound recordings as well as the use of mobile phones are prohibited during performances at the Salzburg Festival. In the case of photographic, television and video recordings made by the Festival or by authorized third parties, the visitor declares that he/she is aware of any image recordings of his/her person and that he/she is aware of the associated exploitation.

15. Safety regulations

At the Salzburg Festival, a safety concept consisting of safety, security and health measures has been agreed with the authorities. This is continuously evaluated and adapted to the current situation. The concept also includes safety regulations for the audience, which must be observed without exception. Persistent violation of these safety regulations may eventually result in the refusal of entry and/or a request to leave. In this case the purchase price will not be refunded. Salzburg Festival’s security staff and audience service are instructed to encourage the audience to behave appropriately and to work towards compliance with the security regulations. Attending performances and staying at the Salzburg Festival venues is always at the participant’s own risk and peril.

16. Validity of the house rules for the venue

The respective house rules of the Salzburg Festival apply in all venues. By entering a performance venue, visitors and customers expressly accept the house rules.

17. Dynamic pricing

All prices are quoted in Euro including the legal sales tax. Tickets not yet sold may be subject to dynamic pricing.

18. Final provisions

These terms and conditions are available in German and English. In case of deviations between the two versions, the German version shall prevail. These terms and conditions are subject to Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods. If the transaction is not a consumer transaction, the court in Salzburg, which is competent in the matter, is agreed upon as the exclusive place of jurisdiction.

19. Special regulation guided tours

19.1 General Information

These special regulations apply to all tours in the Salzburg Festival Halls and are considered agreed upon with the booking of a group or special tour, as well as with the purchase of tickets for a public tour.

19.2 Booking guided tours

  • Groups are guided through the Festival Halls by Salzburg Festival staff or another trained person (guide).
  • The maximum group size may not exceed 25 people.
  • The preferred language (German or English) must be selected at the time of booking.
  • Persons with reduced mobility must contact the guided tour team in advance to arrange a suitable route.
  • Due to rehearsal times, technical alterations and ongoing events in the Festival Halls, changes to the agreed tour content may occur; in exceptional cases, the tour may also be cancelled. If a tour is cancelled by the Salzburg Festival, the cost of the tour will be refunded.
  • The payment modalities are regulated in point 8.
  • A valid Salzburg Card entitles the holder to participate once in a public guided tour and is not valid for group and special guided tours
  • The instructions and safety instructions of staff and guides must be followed at all times.

19.2.1 Public guided tours

Public guided tours can only be booked online. Tickets purchased cannot be returned or exchanged. As admission is not possible after the start of the tour, it is recommended that you arrive at the meeting point at least 10 minutes before the start of the tour.

19.2.2 Group tours and special tours

Enquiries for group and special tours can be made at fuehrungen@salzburgfestival.at. Upon receipt of the booking confirmation, the guided tour is considered a binding booking by the Salzburg Festival.

The following conditions apply to cancellations:

  • up to 14 days before the tour free of charge
  • 50 % of the agreed fee up to 48 hours before the start of the tour.
  • If the cancellation is made within 48 hours before the start of the tour or if the group does not appear on site, the agreed fee will be charged in full.

Should a tour not take place due to force majeure, no cancellation fee will be charged. Cancellations will only be accepted in writing.
In the event of non-appearance on the agreed date or delays of more than 30 minutes, the entitlement to the service is cancelled without reimbursement of the fee or credit for an alternative date.

19.3 Photo and video recordings

Photographs and video recordings are only permitted for private use, if authorised by the guide. Any recordings of stage sets and their individual parts are prohibited.

19.4 Liability

Participation in guided tours is at your own risk without exception. Liability for damage to persons or property is only accepted to the extent permitted by law.

(Latest update on 08 November, 2024)