General Terms
and Conditions

1. General

These General Terms and Conditions of Business apply exclusively to the purchase of admission tickets for the modified Jubilee Programme 2020 with the express exclusion of any conflicting conditions of the ticket purchaser.

2. Prevention concept and safety regulations

The Salzburg Festival is fully aware of its responsibility in the execution of its events. Salzburg Festival implements all of the federal government’s guidelines for the staging of events as part of the containment of the Corona Pandemic. This also includes a prevention concept approved by the Austrian health authorities.
The prevention concept also includes safety regulations for the audience, which must be observed without exception. In order not to further endanger the implementation of the already limited anniversary programme, the cooperation of the audience in complying with the safety regulations is absolutely necessary. Persistent violation of these safety regulations may eventually result in the refusal of entry and/or a request to leave. In this case the purchase price will not be refunded. Salzburg Festival’s security staff and the audience service are instructed to admonish the audience to behave appropriately and to work towards compliance with the security regulations.
Salzburg Festival cannot accept any liability for infection or any consequential damage resulting from it, despite all care and adherence to the prevention concept. This does not apply to infections resulting from grossly negligent conduct on the part of the Festival’s staff in Salzburg Festival venues. Attending performances and staying at Salzburg Festival venues is always at the participant’s own risk and peril.

3. Ticket purchase and ticket allocation procedure

Immediately after the publication of the new anniversary program, a multi-stage ticket allocation process will take place:

  1. Ticket purchasers of the invalidated tickets were offered an immediate refund of the total price of the tickets already paid for as of 2 June, 2020.
  2. An individual offer will be made to all ticket purchasers who have not opted for a refund. This procedure is supported by a specially programmed algorithm, which ensures that the original purchase corresponds as closely as possible to the new programme. The creation of the algorithm is supervised by a notary. The offers for sponsors, club members, supporters and club members are given priority and are linked to the current membership status.
  3. As soon as the new offer has been received, the ticketing office must be notified of the decision by 5 July, 2020. The offer can only be accepted or rejected in its entirety. If the offer is not accepted by that date, it will automatically expire and the tickets will be returned to sale.
  4. The refund claim of already paid for invalidated admission tickets remains valid even if the offer is rejected.
  5. Subject to availability, tickets will be offered in multi-step sales phases.
    — from 29 June: Friends & Sponsors of the Salzburg Festival
    — from 6 July: regular customers with purchases for cancelled events
    — from 13 July: general sales start
  6. Orders cannot be accepted in advance.
  7. Salzburg Festival reserves the right to limit the number of bookable seats per ticket purchaser due to reduced ticket prices.

4. Personalisation of admission tickets

In order to enable rapid tracing in the event of suspected infection, tickets for Salzburg Festival are personalised without exception and the surname and first name of the ticket purchaser is printed on the ticket. In addition, telephone numbers and e-mail addresses (if available) must be provided for official contact purposes. Only the person named on the card, including the accompanying person(s), is authorized to enter the event. The identity card must be presented unsolicited to Festival ticket staff. It is not necessary to repersonalize valid tickets if the name printed on the ticket corresponds to one of the visitors. A repersonalization of both tickets is only possible in exceptional cases for a fee of € 15.- directly through the ticket office of the Salzburg Festival.

5. Placement

Seats are allocated in accordance with the legal framework. The allocated seats must be strictly adhered to. However, Salzburg Festival reserves the right to provide seats in the same category other than those listed on the ticket for organisational reasons. Instructions of the hall staff must also be followed.
When ordering a wheelchair seat, it must be announced whether a seat for the accompanying person is required in the immediate vicinity. Detailed information on all wheelchair spaces in the indi-vidual venues is available at www.salzburgerfestspiele.at/rollstuhlplaetze.

6. Right of withdrawal

The right of withdrawal in distance selling pursuant to § 11 FAGG does not apply to the purchase of entry tickets, as these are leisure services within the meaning of § 18 (1) Z 10 FAGG.

7. Dispatch of tickets

Tickets will be sent by registered mail for a fee (in the case of sponsors, after receipt of payment of the sponsorship fee) or, on request, can be collected from Salzburg Festival ticket office. The fee per invoice is € 6.- for Austria, € 7.- for Germany and € 12.- for other countries. From three weeks before the first performance booked, no more tickets will be sent to you. Depending on the delivery situation in the respective country of origin, this may vary.

8. Payment

If a new offer is accepted, the credit balance of the already paid original invoices is transferred. Unpaid new invoices are to be paid upon receipt, specifying the payment reference, within the specified payment period. Salzburg Festival accepts the following credit cards: Master Card, American Express, Diners Club, Visa, JCB. Payment by bank transfer (charges to be paid by the purchaser) and cash payment as well as payment by bank card (Maestro) on site are also possible. From three weeks before the event date, only payment by credit card or cash / ATM payment on site is possible.

9. Return and exchange

Ticket orders and purchases are binding in any form. Optional ticket reservations are unfortunately not possible, nor is the return or exchange of purchased or ordered tickets. The new offer only becomes binding through the active acceptance of the customer and otherwise expires at the defined time. In all other cases, ticket returns are only possible for commission-based sales for a commission fee of 15% (club members 10%, sponsors free of charge). If the seats are directly adjacent seats per performance, only both seats can be allocated in commission due to the COVID-19 safety regulations and distance rules. For this purpose, the original tickets must be presented. Salzburg Festival does not guarantee the resale of returned tickets. If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (or, in the case of several performances, after the last performance of the commission ticket).
It is the customer’s responsibility to check the information on your tickets immediately after receipt. In the event of any errors, the ticket office must be contacted immediately.

10. Special regulation Covid-19

If attendance at the performance is impossible due to measures taken in connection with the Covid 19 pandemic, the ticket price will be refunded upon presentation of appropriate proof.

11. Replacement tickets in case of loss

Replacement tickets can only be requested in writing upon presentation of the invoice and photo identification for a processing fee of € 5.- per ticket (club members € 3.-, sponsors free of charge). This reprint serves only as a duplicate. The original ticket remains valid.

12. Commercial and private resale or transfer

The purchase for commercial or trade resale, as well as the transfer of tickets is prohibited without the prior consent of the Salzburg Festival. Even in the case of consent, point 4 applies. Furthermore, it is not permitted to offer tickets to the public via Internet auctions and marketplaces as well as on radio, in the press or in any other way. Salzburg Festival reserves the right to refuse to allow persons who violate this prohibition to purchase tickets in the future and to block existing tickets without replacement.

13. Changes in cast and programme

Changes in the cast and programme as well as changes in the beginning times do not entitle the holder to return the tickets. If there are any changes, Salzburg Festival will do its utmost to inform ticket purchasers as far as is reasonably possible. However, it is your responsibility to inform yourself about any changes. You will find the most up-to-date information on our website www.salzburgerfestspiele.at

14. Performance cancellations

In the event of a performance cancellation, the customer will be refunded the ticket price in full or – if an event is cancelled – proportionately. Further claims of the customer are excluded if Salzburg Festival is not responsible for the reason for the cancellation of the event. The original ticket must be returned within 3 months of the date of the cancelled performance. After that any claim expires.

15. Special regulations for the performances for the “Jedermann”

Since the performance of “Jedermann am Domplatz” is an open-air performance, a weather risk cannot be excluded. In the event of rain or an unclear weather situation (e.g. heavy rain or thun-derstorms), the performance may be moved to the Grosses Festspielhaus. Due to the special situation, however, it will not be possible this year to move a performance that has already begun to the Großes Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Großes Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the “Jedermann” in the Großes Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz. In the anniversary year 2020 there will be an additional contingent of fair-weather tickets for open-air performances due to the applicable legal framework, which will only be valid for performances on the Cathedral Square. In case of a cancellation the ticket will lose its validity and the ticket price will be refunded.

16. Picture and sound recordings during the performances

All types of image and sound recordings as well as the use of mobile phones are prohibited during performances at the Salzburg Festival. In the case of photographic, television and video recordings made by the Festival or by authorized third parties, the visitor declares that he/she is aware of any image recordings of his/her person and that he/she is aware of the associated exploitation.
I agree.

17. Validity of the house rules for the venue

The respective house rules of Salzburg Festival apply in all venues. By entering a performance venue, visitors and customers expressly accept the house rules.

18. Dynamic pricing

All prices are quoted in Euro including the legal sales tax. Tickets not yet sold may be subject to dynamic pricing.

19. Final provisions

These terms and conditions are available in German and English. In case of deviations between the two versions, the German version shall prevail. These terms and conditions are subject to Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods. If the transaction is not a consumer transaction, the court in Salzburg which is competent in the matter is agreed upon as the exclusive place of jurisdiction.

(Status: 09.06.2020)