When do the doors open before a performance?
The foyers of the respective venues open one hour before the start of the performance. Doors to the performance venues themselves generally open 30 minutes before the start of the performance.
What happens if I am late?
We recommend that you arrive at the respective venue approx. 30 minutes before the start of the performances. Despite this, should you arrive after the performance has started, please contact the staff service immediately, who will be able to assist you. We strive for the possibility of a late admittance, but there may be productions in which there is no late admittance because of excessive disturbances caused to the rest of the visitors.
Will I get a refund if a performance is canceled?
In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. In case the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within 3 months of the date of the cancelled performance. After that any claim expires.
Are there standing room tickets?
If the general situation allows, reduced standing places can be offered. News will be posted on our website as well as our social media channels.
Are there “house rules”?
The respective house rules of Salzburg Festival apply in all venues. By entering a performance venue, visitors and customers expressly accept the house rules.