When do the doors open before a performance?
The foyers of the respective venues open one hour before the start of the performance. Doors to the performance venues themselves generally open 30 minutes before the start of the performance.
What happens if I am late?
We recommend that you arrive at the respective venue approx. 30 minutes before the start of the performances. Despite this, should you arrive after the performance has started, please contact the staff service immediately, who will be able to assist you. We strive for the possibility of a late admittance, but there may be productions in which there is no late admittance because of excessive disturbances caused to the rest of the visitors.
Will I get a refund if there is a change in the cast of a performance?
Changes to the cast and programme as well as changes in the starting times do not entitle ticket holders to return their tickets. If there are any changes, we do our utmost to inform you in timely manner. However, it is ultimately your responsibility to inform yourself of any changes. The latest information can be found on our website.
The link to the current house rules can be accessed here
May I take pictures and film performances?
All manners of audio and video recordings as well as the use of mobile phones are prohibited during the performances of the Salzburg Festival. In the case of official photography, TV and video recordings carried out by the Festival or third parties with the Festival's permission, visitors declare their consent to possible images of their person being recorded and used.