When do the doors open before a performance?
The foyers of the respective venues open one hour before the start of the performance. Doors to the performance venues themselves generally open 30 minutes before the start of the performance.
What happens if I am late?
We recommend that you arrive at the respective venue approx. 30 minutes before the start of the performances. Despite this, should you arrive after the performance has started, please contact the staff service immediately, who will be able to assist you. We strive for the possibility of a late admittance, but there may be productions in which there is no late admittance because of excessive disturbances caused to the rest of the visitors.
Will I get a refund if a performance is canceled?
In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. In case the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within 3 months of the date of the cancelled performance. After that any claim expires.
Are there standing room tickets?
Notice: Due to the coronavirus situation there are no standing room tickets allowed in 2020. Thank you for your understanding!
Besides these special circumstances we would be able to provide: standing room tickets in the Felsenreitschule and in the Haus für Mozart. There are also standing room places at the Jedermann performances on the Domplatz. These are available starting one hour before the performance at the box office int the Franziskanergasse, but only if the performance takes place on the Domplatz (Cathedral Square). If the performance takes place in the Große Festspielhaus, no standing room tickets are available.
The respective house rules of Salzburg Festival apply in all venues. By entering a performance ven-ue, visitors and customers expressly accept the house rules.