At the moment, the following prevention measures apply
Current as of June 1st, 2022
The Salzburg Festival has worked out a prevention concept, approved by the health authority to contain the Covid-19 pandemic. The regulations have been adapted to the current situation for the Whitsun Festival.
NEW PERSONALISATION RULES
- Your tickets must be personalised without exception and your name will be printed on the tickets.
- Companies and private individuals can personalise tickets for a group of up to eight people to one visitor, provided the group passes the admission controls together.
You can find detailed instructions here.
- For admission, the personalised tickets and the photo ID of the person to whom the tickets have been personalised must be presented.
- We kindly ask you to be at the entrance doors in time, but no later than 20 MINUTES BEFORE THE SHOW BEGINS.
(A certificate of vaccination or recovery or a negative test or recovered is not required for admission.)
- The Salzburg Festival recommends the voluntary wearing of a mask on all routes and venues.
Frequently asked questions
In the event of a performance cancellation, the customer will only be refunded the ticket price. After two-thirds of the planned duration, the performance is considered to have been completed. In case the performance is broken off earlier the refund is made proportionately. Further claims of the customer are excluded if the Salzburg Festival is not responsible for the reason for the cancellation of the event. The claim for the ticket refund must be stated within 3 months of the date of the cancelled performance. After that any claim expires.
Please note the special regulations for the performances of the Jedermann: Since Jedermann performances on Domplatz (Cathedral Square) are openair performances, a weather risk cannot be excluded. In the event of rain or an uncertain weather situation (e.g. heavy rain or thunderstorms), the performance may be moved to the Grosses Festspielhaus. After 60 minutes, the performance is considered to have been completed; if the performance is cancelled earlier, the admission fee will be refunded on a pro rata basis. Due to the differences between the venues Domplatz and the Grosses Festspielhaus, it is not possible to guarantee a side-by-side position in the event of a performance of the Jedermann in the Grosses Festspielhaus, or to vary the position in line and spatial positioning in relation to Domplatz.
If the necessary bank details are available, any return transfers will be made from the day after the respective performance date (in the case of several performances, after the day of the last performance for which tickets have been accepted for resale on commission).
It is the customer’s responsibility to check the information on his/her tickets immediately after receipt. In the event of any errors, the ticket office must be contacted immediately.
The State of Salzburg has established a website especially for this issue.
Prevention measures set by the Salzburg Festival can be found on this site: Info Coronavirus.
General information on the coronavirus in Austria:
Austrian Agency for Health and Food Safety Österreichisches Sozialministerium (in German only)
Outside of Austria, please contact the local health authorities.