FAQ Coronavirus

15 May 2020
A modified Festival seems possible. Learn more

6 April 2020

As announced in the press conference of the Austrian government on April 6, 2020, it is necessary to prohibit performances of all kind in Austria until the end of June, in order not to imperil the containment of the coronavirus, which has been successful so far.

To our deep regret, we are thereby also prohibited from presenting the performances of this year’s Whitsun Festival.

The Salzburg Festival considers it its responsibility to do everything it can to prevent the coronavirus from spreading further:

  •  Plan for the Salzburg Festival
    1.) Since 16 March 2020: All offices and workshops of the Salzburg Festival will remain closed for the time being until 13 April 2020.
    2.) By 30 May 2020: Decision whether the Summer Festival will take place.
  • Our ticket office for personal customer service is open during the usual opening hours
  • Of course our online ticket shop is available 24 hrs at www.salzburgfestival.at and the ticket office team can be contacted by phone (+43-662-8045-500) and e-mail (info@salzburgfestival.at) as usual from Monday to Friday from 9:00 – 12:30 and 13:00 – 16:30.
  • Public guided tours and group tours at the Festival Halls are not taking place until further notice.
  • The planned start of direct ticket sales for the Summer Festival on 27.03.2020 will be postponed to 14.04.2020 and will then be handled exclusively via our online ticket shop.
  • The Salzburg State Exhibition “Great World Theatre – 100 Years Salzburg Festival” cannot start on the scheduled date (25.4.). The artistic intervention “The Dream of a Fairy Temple” will also be postponed indefinitely.

We understand the general confusion and insecurity and have therefore added a page to our website with Frequently Asked Questions and information on the coronavirus.

If a performance is cancelled, will my money be refunded?
In the event that a performance is cancelled, ticket holders receive a refund of the ticket price, regardless of the reason for the cancellation. This is part of our General Terms and Conditions and would also apply to cancellations of performances due to the coronavirus.
How is the Salzburg Festival preparing for the coronavirus?
The Salzburg Festival engages in continuous exchange with the relevant authorities. In addition, a task force led by a physician has been established. This task force has developed crisis plans in case the virus spreads further as well as prevention plans.

So far, the following measures have been implemented:

- As a contribution to the urgently needed containment of the coronavirus, we have decided to close all offices and workshops of the Salzburg Festival for the time being until 14.04.2020 We hope this will help us to celebrate our 100th anniversary. Thank you for your understanding.

- Naturally, we, the Salzburg Festival, want to take responsibility for our customers, our staff and our fellow citizens of Salzburg and make every contribution to preventing the coronavirus from spreading further: we are following the orders and recommendations of the Austrian government and are in permanent contact with the relevant authorities.

- We keep our ticket office closed for personal customer service, until End of April. Of course our online ticketshop is available 24 hrs at www.salzburgfestival.at and the ticket office team can be contacted by phone (+43-662-8045-500) and e-mail (info@salzburgfestival.at). Please find the opening hours here.

- In addition, no public guided tours and group tours will take place at the Festival Halls.

- Information and recommendations for all employees regarding hygiene, travel, actions to take in case of illness

- Training of sales and front-of-house staff regarding information for the public, behaviour in cases of crisis

- Training of cleaning staff: special and regular cleaning of all surfaces, handrails, bars, toilets, dressing rooms, tables, etc… at all Festival theatres and offices.

- Provision of disinfectant: all restrooms and gastronomic areas as well as crucial entrance and exit points have been fitted with disinfectant dispensers

- Regular exchange of information with all artists and ensembles and, if necessary, support for them as prevention measures take effect

- Establishment of one central information point for all customers and visitors to the Salzburg Festival:
Tel.: +43-662-8045-500
E-Mail: info@salzburgfestival.at
https://www.salzburgerfestspiele.at/en/faq-coronavirus
Where can I find information?
As a contribution to the urgently needed containment of the coronavirus, we have decided to close all offices and workshops of the Salzburg Festival for the time being until 13.04.20.

We hope this will help us to celebrate our 100th anniversary with Whitsun and summer festivals. Thank you for your understanding.

In addition, news will always be published on our website:
https://www.salzburgerfestspiele.at/en/faq-coronavirus
As well as on our Facebook page:
https://www.facebook.com/salzburg.festival/

The State of Salzburg has established a website especially for this issue. Here is the link:
https://www.salzburg.gv.at/themen/gesundheit/corona-virus/corona-english

The State of Salzburg also informs its citizens via Facebook:
www.facebook.com/LandSalzburg

General information on the coronavirus in Austria:
https://www.sozialministerium.at/en.html
Are there currently cases of the coronavirus in Salzburg?
Current information on the spread of the coronavirus in Salzburg can be found here: http://www.salzburg.gv.at/corona-english
Can I still travel to Salzburg?
For travel matters please go to the information site of the Federal Ministry
Are there restrictions on public life in Salzburg and the State of Salzburg?
There are restrictrions on public life in Austria. More Information: https://www.sozialministerium.at/en.html
What should I do if I suspect I may be infected?
Should you seriously suspect that you or someone in your close proximity might be infected and you are within Austria, please immediately contact the Health Services by calling the number 1450. Please make sure to make initial contact only by phone. Outside of Austria, please contact the local health authorities.
How can I protect myself from infection?
The links below offer an overview of how to prevent infection with the coronavirus – but of course also with other diseases, such as seasonal flu. www.salzburg.gv.at/corona-virus resp. www.salzburg.gv.at/corona-english  
I still have a question
We could not answer your question? Our ticket office will be happy to help you.